Jarekeja's profile

Regular Visitor

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1 Message

Fri, Sep 25, 2020 12:00 PM

Xfinity Stream Beta app on LG OLED stopped working

I have been using the Xfinity Stream Beta on two LG OLED smart TV's,  for several months. it stopped working yesterday. I've tried several fixes, uninstalled the app, reinstalled it, checked the network, unplugged the TV.  Now when I try to a open the app the screen goes black and it says "Loading". 

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Accepted Solution

ComcastStream

Official Employee

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196 Messages

8 m ago

@Keonanl 
@Teverner 
@rdbentley56 
@james_persky 
@rjwichman 
@kothapet 
@Ike319 
@Fodor 
@imgpapaul 
@Tmichna 

We have rolled back the change that we believe is responsible for this issue.
 
Please relaunch the application on your LG TV. If the issue persists, please uninstall and reinstall the app. 
 
Thanks you and have a great day.
I am an Official Comcast Employee.
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New Poster

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2 Messages

8 m ago

Yesterday the xfinity stream app stopped working on my LG tv. It just has the word “loading” on the screen. I have unplugged the tv, uninstalled and reinstalled the app and when I launch it, it still just has the word “loading” on the screen. Any suggestions??

New Poster

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2 Messages

8 m ago

Ours has done the same. Stopped working yesterday and just says loading. I've tried reinstalling app, unplugging tv. No updates available. I dont know what's happened?

New Poster

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1 Message

8 m ago

Same here. Started 9/24.

New Poster

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1 Message

8 m ago

Same here. Come on XFINITY.

Regular Visitor

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1 Message

8 m ago

+1. Used the app for the first time Wednesday night and when I tried to use it again Thursday I just got the 'loading' screen.

Rustyben

Expert

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24K Messages

8 m ago


@ptamomof3 wrote:
Yesterday the xfinity stream app stopped working on my LG tv. It just has the word “loading” on the screen. I have unplugged the tv, uninstalled and reinstalled the app and when I launch it, it still just has the word “loading” on the screen. Any suggestions??

try unplugging the AC power from your gateway/modem for 3+ minutes then plug back in. fixed?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Rustyben

Expert

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24K Messages

8 m ago

try power unplug and restart of your gateway modem (3+ minutes unplugged).

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

8 m ago

Same thing happened to me. I've been using the Xfinity Beta app for months on my LG TV and then it just stopped working today and now only shows "Loading". I reset my tv and reinstalled the app a couple times, but still doesn't work. So frustrating, does anyone know how to fix this?

New Poster

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1 Message

8 m ago

Same problem. Thought it would be resolved but still now working tonight

New Poster

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2 Messages

8 m ago

Any fix for this? We’ve tried everything. It’s not working.

Frequent Visitor

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5 Messages

8 m ago

 Stopped working 9/24 and just says loading. I've reset TV to factory settings and reinstalled the app same results.  

New Poster

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1 Message

8 m ago

The same exact thing is happening tk me and I’ve unplugged uninstalled restarted everything etc

It won’t go past loading. Don’t know what else to do

New Poster

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2 Messages

8 m ago

I have the same problem any resolution yet

New Poster

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2 Messages

8 m ago

I’m glad I’m not the only one. I’ve even restarted my modem. Nothing! Very frustrating.

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