XB7 Not showing Devices/Unable to Port Forward

@RouterPain 

We apologize for the inconvenience you are experiencing when attempting to set up port forwarding. If the device you want to set up for port forwarding isn't in the list of available devices, first make sure it shows in the Xfinity app as being connected to your home network. If it still does not appear in the list, it may be because it is using an IPv6 address. Currently, the Xfinity app only allows port forwards to be set up for devices that are connected to your home network AND use an IPv4 address. If the device is dual stack (has both IPv4 and IPv6 addresses), we ask that you check with the device manufacturer on how to disable the IPv6 or set the IPv4 as 'preferred'. 

Additional information about setting up port forwarding can be found here: https://forums.xfinity.com/conversations/internet/answered-port-forwarding-primer/602da481c5375f08cd7fbf40

Please let us know if you have any other questions or need additional assistance.

@ComcastJessie I know about port forwarding and how it works, the issue is my device does not show any devices at all, neither in the xfi app nor on the webpage.  Even with ipv6 disabled and ipv4 set as preferred. 

I want to know when/if the device list will be fixed or if there is anything that can be done so my devices show up in my modem device list.  If they show naturally the devices will show in port forwarding so I can actually forward the ports.  So far it seems CR numbers and callbacks are ignored and nothing is being done which is delivering a broken product. 

@RouterPain @ComcastStephanie 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

After 4 days I recieved a call from a service tech, the service tech was able to see my connected devices but I was not, so it could possibly be a desync between their end and the end user portion.

Newest xFi app updated 7-1-21 corrected issue.

I was having the exact same issue where devices that are connected to the XFi router didn’t  show connected in the Connect portion of the XFi App. I like everyone on this forum got confused reps with little understanding or assistance regarding the issue. Despite promises to elevate and call back to correct, no one calls back with any support. 

I went to the Xfinity router specifically for this feature after using my own Arris SBG8300 DOCS 3.1 modem and their 3rd party app. I wanted to keep troubleshooting in-house with   xfinity personnel. Big Disappointment.

Sounds like the Connect XFi app was overall the issue with little support. I am glad this  latest app corrected my issue.

Still disappointed no Xfinity rep contacted me regarding my issue.

So seems Xfinity-support kinda answers now but then ignores any follow ups and doesnt respond when asking for an update on my issue.

Pretty ridiculous they can sell a product that doesn't do what they claim.