Hello @user_b3st3g. Thanks for bringing this to our attention. I have a link that walks you through changing your payment method. This is something you can do from your end using our amazing self-service option.
Good luck. I've been trying to do that for the past few days. I just get "This page is not working now" or something to that effect. Or I just get a blank page. Should be easier to do this. Should be easier to actually call someone to have it done but there are no phone numbers on the website.
user_jb80dj Hello! Are you using the Xfinity app or the website?
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XfinityKei
Official Employee
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1.1K Messages
19 days ago
Hello @user_b3st3g. Thanks for bringing this to our attention. I have a link that walks you through changing your payment method. This is something you can do from your end using our amazing self-service option.
Here's that link
www.xfinity.com/support/articles/my-account-app-manage-stored-payments <Edited Link>
Please let us know how everything goes.
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