user_iiczn4 I am sorry, I also pulled up the link, and it is working on my end as well. Do you have any firewall settings that may prevent you from accessing the site?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am also getting a 404 error or just the dark blue background for the voice mail area, but no text. It worked for me last week, but not at all today. There have been some Windows updates since.
Thank you for reporting this issue, huffstutler57. Let's troubleshoot this together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have had problems trying to access Xfinity voice webpage for several days now. I use this page to forward my home phone to my cell phone I am using *72 and *73 now but I have to be home for that. It is much more convenient to do it online. I chatted (text) for an hour with Xfinity and got nothing but frustration. They kept saying it was my device but it happens on all devices including laptops. I finally exited the chat.
Thanks for your comment, shironfarm. I'm sorry to hear you're experiencing a similar issue. Have you tried any troubleshooting steps, such as clearing the cache and cookies or using a different browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is not the firewall, nothing has been changed. Things were working fine last week. I can access xfinity email just fine but the voice link does not work. Just error 404 or blank blue screen.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue.
bobh1010 It looks like our engineering team is on top of this already and is now showing as a reported issue and is working to resolve the issue with the Xfinity voice page as soon as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've had the same issue for days now. There were no changes made to my computer or phone settings that would suddenly cause this to happen. And, there were no apparent updates to the system that could have caused settings to change (I do have apple products). Can't get to voice mails or call history. Once or twice the black screen appeared that suggested it was trying to load, but now I only get the same error msg noted in the other posts.
This has happened a number of times over the last few weeks, but the problem seemed to correct quickly. Plus there were increasing time lags in the call history updating...as compared to what it had been. This outage has been much greater, though.
Hello, @user_v7jtoo thank you for taking time out of your day to reach out and reply to the post. I just checked the website, I get a screen that looks like it will start to load and is just blank. When refreshing I get the 404 page not found error, that is being mentioned on the post. Checking our engineer board, I do see a ticket was opened yesterday 8/27 related to unable to use Xfinity App or website for Xfinity Voice features. With this being a known issue the engineer experts are actively working to fix as quickly as possible, I'll monitor the ticket for updates and make sure to stay in touch with you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue. Looks to be connect.xfinity com/voice link is not functioning. It gets hung up and does not open voice site. Happens on every device and on Xfinity website. It's not a user issue.
user_ovto8w, Thanks so much for reaching out to Xfinity Support. We are aware there is a known issue with this link, and we are working to get it fixed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've been having the same issue this past week. I had been able to view my Xfinity Voice Call History before this past week on my Android phone. Now I get a blank page. I can see my Xfinity email. No settings on my phone have changed since last week when I could see my Call History. At first I couldn't see my Call History on my Windows 11 desktop but I can see it there now. But still not on my Android phone.
I have deleted my phone browser cache, cookies, etc. more times than I can remember. I tried Chrome and Firefox. I've closed my browser and restarted my phone several times.
I'm glad the Xfinity engineering team is finally working on this issue. It's frustrating when tech people immediately blame the customer's device for the issue when it's really their own system.
Please keep us updated on this important Xfinity Voice issue.
Hi @user_aukz67, thanks for sharing your experience and the steps you have taken. We'll be sure to circle back and let you know of any new developments that occur!👍
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_anheze, thank you for letting us know you are having the same issue. We will continue to monitor the ticket for updates and circle back with anything we receive.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am pleased to hear your issue has been resolved @user_ovto8w. Never hesitate to create another public post for any of your future account and service needs!
not working for me as well. just added mobile to my account, switched from google fi, and not thrilled with the visual voicemail app not having transcription (fi had that). i was going to be ok with 'readable voicemail', but that has to be enabled through the website (connect.xfinity.com/voice) which doesn't work!
Thanks for reaching out to us we do apologize for any inconvenience, for your Xfinity voice services have you tried going back to the link after you've cleared your cache and cookies or even tried a different browser
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Try incognito mode on computer. Worked for me. My other computer does not have any issue so site does work. Phone app also works but is harder to navigate to where I want to go. I only use call forwarding and call log not email.
Had the same 404 problem. In the last few days our Windows 10 PC is able to read voicemails but our Windows 11 still presents a blank window when we go to "check voicemail". Could the OS be the problem?
@user_uosgd4 I am sorry you are getting that error. Have you tried to clear cookies and cache?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_uosgd4 I'm not sure if it's the OS, at least it isn't for me. Last week I finally upgraded my Windows 10 PC to Windows 11 and I can see the page at connect.xfinity.com/voice . I don't know if this has something to do with it but my upgrade saved all my apps and settings so my Firefox browser remembered that I visited that page in the past.
My issue continues to be with my two Android phones still not loading the Xfinity voice pages. One is Android 9 and one is Android 15. The Android 9 phone had no problems loading the pages until about a week ago.
@user_aukz67 Hey! Thanks for the update, glad to see some of it is now working for you. We are still working to resolve this as a whole and you may still experience the issue on other devices (like you mentioned with the Androids) We will continue to check through here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_aukz67, we are still seeing this as a known issue. I wanted to make sure we were up-to-date on your status in particular. Are you still experiencing issues accessing the Xfinity voice pages with your android phones?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
xfinity.com/voice still not loading. just a white page. I had no problem using this access for a long time. I am doing nothing different, no firewalls, no change in my use of xfinity. It seems like xfinity did something with your software that is causing a problem that is widespread. Having individual customers trouble shoot this with lots of time consuming suggestions does not seem fair. I'll leave a quote here from 15 days ago, from a customer who did just that process:
"I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue."
I don't get the 404 error page myself, though I may have the first few times I tried the page.... Sheesh, xfinity, I wish you would step up here and YOU do the trouble shooting and find out what is impacting a number of your customers. Thank you.
Hi user_32db8e! Thanks for reaching out and letting us know you're also running into this. This is a known issue that our engineering team is continuing to work on and resolve as a whole. We do apologize for any inconvenience or frustration caused by this. Once we show the issue has been fully resolved, we will share that information here. Thanks for your continued patience throughout this.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@pnsoc513 I am sorry it is not working on all browsers. Have you tried to clear cookies and cache?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I did clear cache, history, and cookies on all other browsers but that didn’t help. I will just use the DuckDuckGo browser whenever I need to access Xfinity Voice.
@pnsoc513, have you tried to use the web browser in incognito mode?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
pnsoc513 If the website is working in incognito mode but not normal mode it is usually because of issues with your browser's cookies, cached data, or browser extensions, which are not present or active in an incognito session. Disabling or removing interfering browser extensions one by one, or even resetting your browser to default settings can normally resolve this issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_aukz67 Still an issue on the Android 15 though?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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114K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
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XfinityAngie
Official Employee
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2.1K Messages
2 months ago
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Zorro27
Visitor
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6 Messages
2 months ago
I am experiencing the same issue since this morning.
4
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shironfarm
Visitor
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1 Message
2 months ago
I have had problems trying to access Xfinity voice webpage for several days now. I use this page to forward my home phone to my cell phone I am using *72 and *73 now but I have to be home for that. It is much more convenient to do it online. I chatted (text) for an hour with Xfinity and got nothing but frustration. They kept saying it was my device but it happens on all devices including laptops. I finally exited the chat.
4
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bobh1010
New Poster
•
5 Messages
2 months ago
I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue.
1
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user_v7jtoo
Visitor
•
3 Messages
2 months ago
I've had the same issue for days now. There were no changes made to my computer or phone settings that would suddenly cause this to happen. And, there were no apparent updates to the system that could have caused settings to change (I do have apple products). Can't get to voice mails or call history. Once or twice the black screen appeared that suggested it was trying to load, but now I only get the same error msg noted in the other posts.
11
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user_aukz67
Visitor
•
6 Messages
2 months ago
I've been having the same issue this past week. I had been able to view my Xfinity Voice Call History before this past week on my Android phone. Now I get a blank page. I can see my Xfinity email. No settings on my phone have changed since last week when I could see my Call History. At first I couldn't see my Call History on my Windows 11 desktop but I can see it there now. But still not on my Android phone.
I have deleted my phone browser cache, cookies, etc. more times than I can remember. I tried Chrome and Firefox. I've closed my browser and restarted my phone several times.
I'm glad the Xfinity engineering team is finally working on this issue. It's frustrating when tech people immediately blame the customer's device for the issue when it's really their own system.
Please keep us updated on this important Xfinity Voice issue.
13
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user_1c6dzb
Visitor
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1 Message
1 month ago
Still not working. Don't know why problem still exist after everyone stating the same issue. Hope issue will be resolved soon/.
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patrick64
Contributor
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19 Messages
1 month ago
not working for me as well. just added mobile to my account, switched from google fi, and not thrilled with the visual voicemail app not having transcription (fi had that). i was going to be ok with 'readable voicemail', but that has to be enabled through the website (connect.xfinity.com/voice) which doesn't work!
1
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user_ovto8w
Visitor
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4 Messages
1 month ago
Try incognito mode on computer. Worked for me. My other computer does not have any issue so site does work. Phone app also works but is harder to navigate to where I want to go. I only use call forwarding and call log not email.
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user_uosgd4
Visitor
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1 Message
1 month ago
Had the same 404 problem. In the last few days our Windows 10 PC is able to read voicemails but our Windows 11 still presents a blank window when we go to "check voicemail". Could the OS be the problem?
4
0
user_32db8e
Visitor
•
2 Messages
1 month ago
xfinity.com/voice still not loading. just a white page. I had no problem using this access for a long time. I am doing nothing different, no firewalls, no change in my use of xfinity. It seems like xfinity did something with your software that is causing a problem that is widespread. Having individual customers trouble shoot this with lots of time consuming suggestions does not seem fair. I'll leave a quote here from 15 days ago, from a customer who did just that process:
"I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue."
I don't get the 404 error page myself, though I may have the first few times I tried the page.... Sheesh, xfinity, I wish you would step up here and YOU do the trouble shooting and find out what is impacting a number of your customers. Thank you.
1
pnsoc513
Frequent Visitor
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15 Messages
1 month ago
Only works with Duck Duck Go browser on my MacBook Pro. Fails with all other browsers.
5
user_aukz67
Visitor
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6 Messages
2 hours ago
It seems to be fixed now on my Samsung Galaxy Android 9 phone. I can now see my Call History through Xfinity Connect using Chrome.
1
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