I'm looking at getting Xfinity Self Protection, but I have concerns about the requirement that outdoor cameras have to be plugged into an indoor outlet. Do people just run the cable to the inside and then down an interior wall, or is there a way to run it inside the wall so you don't have to see the

I went to pay my bill online as i always do without issues. When i opened up Billing on Xfinity it shows $0.00. I check and noticed i haven't received my latest bill, all i see is the bill i paid last month. I mean usually i get an email saying my bill is ready, i haven't received that either. Any h

I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing.I have a DHCPv6 setup on my wan Side.  I have had a prefix hint of /56 for the longest time.  I am receiving a gateway but that gateway is not pingable f

Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes. I can't describe what it's doing exactly. I've put fresh batteries in the remote, and it didn't make a difference. Happens on the main X1 box and th

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

Horrible--Yamaha ATS-1080 soundbar from Costco, cannot pair with the X15 remote despite all codes tried. Anyone have the correct one? Cannot seem to get it to work with HDMI Control either despite enabling and disabling on the soundbar multiple times and running from X1 box straight to HDMI port on

I'm trying to connect a NAS to my XB8-T router, and there is no connection. I tried all four ports, and I did a factory reset on the modem.  It's not in bridge mode.  Only one of the ports has any lights on, and it's a solid green light that doesn't change.  I also tried connecting m

I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago.  Is ther

We have been suffering with the internet for 2 months now. 2 technicians, replaced devices, replaced cables in-and outside. The problem is the same: The speed is 115% for a while (10-15 min)than suddenly 0. We cannot work, cannot use our Netflix, Disney, Youtube! We are really upset now.

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

All local channels stopped working on streaming app on roku and on Android phone.... 3 days ago. Reset, Uninstalled and reinstalled and same outcome

I recently upgraded my account to the More Sports for the NFL redzone etc. However, it says I should also receive the Big 10 network. When I click on the BIG 10 network and the SEC network in the guide it says it requires a subscription. Can you advise?

Hi. Yesterday, I upgraded my home internet plan, now I am supposed to have 2g download and up to 300mbps upload. My upload speed is 2100mbps which is great. However, my upload is between 40-41 mbps. I restarted the modem and did the diagnostic tests. Modem: Arris Surfboard S33 Router: Orbi 960

I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did.  I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my

Hi I tried to log onto my email but can't connect to the IMAP server. I can send out email, however.  I can also use webmail.  Is anyone else in the TN area having IMAP issues?  I also tried to ping the IMAP server; it timed out. Thanks KT

My internet has been slow for about three months. It’s supposed to have a download speed of 500 Mbps, but I’m consistently getting 20-30 Mbps, and sometimes even less than 1 Mbps. Comcast has sent several technicians to inspect my home, and each one has identified the issue as a problem with the cab

please help! I am trying everything to turn advanced security setting on! Idk what is wrong! It just stays turned off!

I have been having intermittent signal issues with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier on Wednesday, I chatted with an agent and explained my issues and had a scheduled appointment for a field

Why is it so hard to just a channel or find out how much it costs?  The message comes up to go to xfinity.com and shop upgrade but it doesn't exist and chat is an endless loop.  Should be able to browse and cancel/add any channel.  If it is part of a different package then show that too.

I can see all my Xfinity email folders with their emails on the mail server. I need to know if I UN & REinstall the Apple email app will I lose all the folders and associated emails in them    Will I NOT see any of them after I REinstall the Apple email app?   Apple tech supp