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I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

Responses

Accepted Solution

CCJess

Problem Solver

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323 Messages

3 years ago

@tat_gar Good Morning, we can help you get your account canceled.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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user_9d5aad

Visitor

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1 Message

2 years ago

Same here ...I'm moving out of state - how do you cancel ?

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XfinityAmira

Official Employee

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4.1K Messages

@user_9d5aad, thanks for taking the time to reach out to us on our Forums page! We would love to help, but you're commenting on a 4-month-old post. Please create a New Public post detailing your concern and my team would be more than happy to assist you. This thread will now be locked and closed. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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Customer Service

tat_gar

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CCJess

user_9d5aad

XfinityAmira

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