johnsp108's profile

Regular Visitor

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6 Messages

Thu, Aug 6, 2020 7:00 AM

Closed

NO Local Channels

All local channels stopped working on streaming app on roku and on Android phone.... 3 days ago. Reset, Uninstalled and reinstalled and same outcome

Accepted Solution

Rustyben

Expert

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24.1K Messages

1 y ago


@johnsparker wrote:
All local channels stopped working on streaming app on roku and on Android phone.... 3 days ago. Reset, Uninstalled and reinstalled and same outcome

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

Regular Visitor

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6 Messages

1 y ago

After doing this it worked. But it took me almost all day to get through.. customer service has really fallen to a very below standard.

Visitor

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1 Message

3 m ago

Same issue here. Works on web browser but not app on ipad or iphone. On hold with Xfinity tech. She is putting a ticket in. I told her “reprovision entitlements”. She simply reset account. Did not fully understand reprovision and how to do it I presume. Will see if ticket resolves. 

Agree that getting through to customer service impossible. The phone tree is circular. Not sure how I finally popped out. When I did, was forwarded to sales team… ugh. Luckily, the sales guy knew the tech support number. 

Hope to hear back from advanced technical support team. 

EG

Expert

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90.5K Messages

3 m ago

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

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