Plan not updated in online account.

I spoke to 1 rep a few days ago to help change my plan.  I have the chat saved, and he sent me a text link to accept the changes; which I did.  I never got anything further, and it never changed in my account.

So I contacted support against a few days ago, and they said they saw nothing in my account with any changes somehow.   So another new rep offered me a better deal and said he put it in.  Which, ok, works for me with a better price.

This time I did get an order number but no confirmation emails etc. And I still do not see the changes in my online account, and that was on Friday.  Could someone please look into it?