3 Messages
Cancelled Service Appointment - Why?!?!?
I have been having intermittent signal issues with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier on Wednesday, I chatted with an agent and explained my issues and had a scheduled appointment for a field service technician. I received the SMS message and emails confirming this appointment. I also received multiple phone calls from additional agents who I explained that I still have the problem and need my appointment for Sunday 1-3 pm. Today I get a get message saying my appointment was cancelled? Why are you doing this to me? This is so extremely frustrating and disappointing.
Accepted Solution
XfinityRichard
Official Employee
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2.1K Messages
2 years ago
Thank you for that information @user_98bf42. I'm very sorry for the inconvenience this is causing you. If you can DM me your information, I would like to monitor this service appointment for you to make sure we get you and your concerns addressed and resolved.-Richard
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XfinityRichard
Official Employee
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2.1K Messages
2 years ago
Hi there, @user_98bf42 Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm so sorry to hear that your appointment was canceled. Please be assured you reached the right person to assist you and to get you taken care of. Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:
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user_98bf42
3 Messages
2 years ago
Supposedly, one of your customer service representatives set up an appointment for tomorrow between 3 to 5 pm. I am taking screenshots of the conversation to show what I am now being promised. If I am mislead again, I will let you know.
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user_98bf42
3 Messages
2 years ago
Unfortunately, Xfinity incorrectly told me that I would get an appointment tomorrow. Now, I have an appointment for 8/23. I still have not received an explanation on why Xfinity canceled my original appointment for 8/20. I have screenshots of where I was promised to get the appointed For 8/20 but then Xfinity again changed things. “Richard” from customer service was no help. It’s just so sad and frustrating to deal with this. Now, I won’t have usable internet for a full week and Xfinity doesn’t appear to care.
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