Using Apple email app with Xfinity email address

Since you are only uninstalling and re-installing the app it wouldn't cause you to delete any emails since they are also stored in our server. If you see the emails when you log into our Xfinity Connect site you would have access to them. Was there a particular reason you need to uninstall and re-install the email client?

I can definitely appreciate an app being buggy! The uninstall and re-install is like kicking your busted washing machine for technology. Once you uninstall the app and re-install it let us know if your folders remain. It's important to me that we make sure you've been 100% taken care of! 

I understand your hesitation. Being the program would be the same if you logged in from the website I believe nothing should be removed. Removing the app and reinstalling would help clear any bugs that may cause issues. If you have configured settings for your folders that would display on https://comca.st/3vT9Jxg they should remain the same on our end. 

Sure thing. When you visit the email portal, are the same folders showing there as they show in your Mail App on your phone? 

You're welcome. Glad our team could reassure you. Sorry it wasn't clear at first. Please let us know how it goes! 

Gotcha! Ultimately, when the folders are shown via our Connect platform a particular way, if customized at all, they will remain the same once 're-synced' via the application.

Our information will 'feed' from the main Xfinity Connect platform to sync through to the device & app in question. Please let us know what additional questions you may have!

Thank you fir your response.

  So if I understand you correctly everything will look the same on the Apple email app AFTER I UN & and then REinstall the email app?

  Correct?

  Thank you.

We cannot say for 100% certain that it won't display any differently if for any reason there has been any particular changes or updates to the actual apple email application or formatting itself.
What I can assure you of, is when re-adding your email address to the application, that all formatting and settings established via the connect platform would be shared with the email application
If you are concerned as to any changes that may have undergone with the email application on the apple product, you may want to contact apple to ensure that nothing would be preventing our information from re-syncing properly.
As on our end here, it's a pretty clear pathway so to speak! We hope that helps! 

Yes that does help me.

  Thank you so much.

Thanks for taking the time to reach back out and great question. IMAP is more flexible than POP3. POP is simple and only allows downloading messages from your Inbox to your local computer or device. IMAP allows you to see all the folders on the mail server. Basically allowing you full use of your email as you would normally view it from your inbox.

Thank you fir your reply

You are very welcome. I do hope that the information we have provided helps. If you do need anything else, please feel free to create a post or reply to this thread. 

What I have learned is that whenever & whatever I delete from the server trash folder does also  get deleted from my Apple email account trash folder.

 A very good thing to know    

         🤓

Apple email account= Apple email app

That is a great question!
That would typically have to do with the sync settings within the email application or device that is being utilized! It may be something that you'd manually have to check within the settings there!