SDColes's profile

New Poster

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2 Messages

Sat, Oct 3, 2020 9:00 PM

Cable box extremely slow to do anything

Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes. I can't describe what it's doing exactly. I've put fresh batteries in the remote, and it didn't make a difference. Happens on the main X1 box and the secondary box in my brother's room. We've unplugged the box several times, waited, plugged it back in, and we're still waiting for it to respond. Tried the reset feature in Troubleshooting and got the message it couldn't reset the box because it wasn't connected, when clearly it is. Tried the reset through the Chat feature and it said it would take 10 minutes -- we gave up after 30. Unplugged it again, plugged it back in -- nothing. Ideas, anyone?

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Accepted Solution

SDColes

New Poster

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2 Messages

1 y ago

Thank you. After an hour on the phone with Comcast we scheduled a visit from a tech, but the next day the problem was gone (and has stayed gone so far) which tells me it was a problem on Comcast's end, and not a problem with the equipment in my house.

Rustyben

Expert

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24.1K Messages

1 y ago


@SDColes wrote:

Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes. I can't describe what it's doing exactly. I've put fresh batteries in the remote, and it didn't make a difference. Happens on the main X1 box and the secondary box in my brother's room. We've unplugged the box several times, waited, plugged it back in, and we're still waiting for it to respond. Tried the reset feature in Troubleshooting and got the message it couldn't reset the box because it wasn't connected, when clearly it is. Tried the reset through the Chat feature and it said it would take 10 minutes -- we gave up after 30. Unplugged it again, plugged it back in -- nothing. Ideas, anyone?


what you describe is low signal levels, high noise levels, or both on your incoming cable line. Call 800-Comcast and ask for a tech to check signal levels at your residence. 

New Poster

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3 Messages

@Rustyben I started having these exact same issues today. Did everything you did. Made no difference. [Edited: "Language"] frustrating, considering the outrageous rates us subscribers pay to [Edited: "Inflammatory"] COMCAST every month!  I hope my DVR box isn’t “[Edited: "Language"] out,” as I have many recordings I do not want to lose. I have had to have several other DVR boxes replaced and lost everything I had recorded.  🤬🤬🤬🤬🤬. The tech always tells me I can save my recordings by “putting them on the cloud,” but the techs NEVER SHOW ME HOW TO DO THAT!  

[Edited: "Language"] Comcast!  🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

(edited)

Visitor

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1 Message

2 m ago

I have the same problem and it is intermittent.  Of course this makes it difficult to troubleshoot but should not be unheard of to the provider and there should be a fix. So let's insist on a response and action from Comcast to provide immediate support for this ongoing problem that most likely affects many of it's paying customers. Don't hide behind  the poor tech issues.

Official Employee

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193 Messages

Hello, @user_9bc03d. Thank you for making us aware of your service issues. I would be more than happy to review your account to see what's going on. For future reference, it is better to submit your own post for help as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. We definitely want to make sure the correct steps are taken to get you service and our Twitter team has all the tools to do that(same as us) and I am confident they can make sure the work gets done as fast as possible. 

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