Good morning, Yesterday we received a "new" cable/DVR box my wife and I installed it with little or no issues. This morning when we got up my wife stated, "Boy that cable box is really noisy !", I went into our living room and could hear a fan type motor running constantly. We rplaced the other box

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue with y

Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again

I have been trying since May 2023 to get Xfinity to process my approved ACP application. I have spoken with several reps in the ACP Xfinity department and did everything each rep stated needed to be done to FIX THE PROBLEM. Each call its something different. Know they can't even tell me the problem.

I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.

I need to split my internet into the 2.4 and 5 bands. My printers will not connect when the bands are combined. I have tried the Xfinity app but it will not allow me to split. I needed to upgrade my router and now my printers don't work.

I received my new 4k box yesterday, today I'm trying to activate it. It fails and tells me to call support. Which I do. It detects that my old box isn't plugged in and needs to be reset and I need to wait 10 minutes to talk to them again. The AI chat tells me there are no new devices to activate on

I've tried for 5 days now to get an answer. Neither the Xfinity or Peacock chat bots are of any help. Yesterday I spoke with 5 different people from Xfinity. None was able to provide an answer.

any reason I'm getting the standard definition of FS2 but not the HD version in my area? I can see it FS2HD (779) on my lineup at xfinity.com, but my cablecard won't find it no matter how many times I scan for it. thanks.

I want to wall mount smaller X1 non-DVR cable boxes (e.g. Xi3, Xi5) behind wall mounted TVs. Is there a wall mount bracket or how could it be done? Thanks

Can you let me know whether I can fix an internet connectivity problem myself, or if I need service by Comcast (which might not be in the cards due to COVID-19)? Symptom is that once or twice a day I lose internet connectivity. I can fix it by rebooting the device (Netgear Gateway C3700v2), or often

I recently purchased my own router because the XFi Gateway's port forwarding wasn't working and I had a gift card. After checking all of my settings four times and still not having the ability to forward ports, I have to conclude this is not a problem on my end anymore. Is there something I need to

Here we go again. Today I am getting a message that I cannot make a call due to an unpaid balance. I know they are working on the network in my current area, but they said nothing about it affecting mobile service. My balance is paid in full and there are no charges on my account. Feel like we are b

The same thing happened to me after returning 3 cable boxes that did not work properly within the last 2 months. I called Comcast and was told that this box does not pair with more than 1 remote. Now my husband in his chair and I in mine have to get up and walk over to a central table every time one

Where does Xfinity Stream App store the movies when they are downloaded?

Hello, I recently moved and disconnected my Xfinity service. Would someone be able to check that the modem I was using is properly disconnected from my old service address and account? I would like to use it elsewhere. Thank you,

I know all the Rotten Tomatoes symbols, but I'm talking about the symbol between the running time and the age. Any idea?

Does Comcast firmware updates on Netgear c7100V modem/routers? Doesnt happen on a regular basis. Usually family complains of 'no internet' and when I log in to router, I see all network names reset and passwords reset. Manually have to go in and change the names/passwords back to what every family m

Hi Xfinity Support Team, My XB8 gateway is stuck in a provisioning loop. A phone support rep already confirmed that my modem is pulling the wrong bootfile, but they were unable to correct it from their side. From what I understand, this requires a backend provisioning fix. Here’s what I’ve already t

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve mo