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Security Breach
@ xfinity why is my home wifi keep on getting hacked? Can someone please help resolve this issue?
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Your Home Network
@user_doeemi Thank you for sharing the experience you have been having with needing to reset the cable box. I know this has to be annoying, and I promise not something that we hear about often. Aside from replacing the cable box, have you had a techn
I have to restart my X1 box every single time I turn the TV on
How can I fix my X1 box from having to be restarted every single time I turn my TV on, not just once a day, but every single time, even if it was restarted, overnight or in the morning, and I turned my TV off, I will have to restart the box again when I turn it on again. If I turn the TV off to go
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No dial tone
Hello, when i pick up my home phone there is no dial tone and I can’t make calls. I have checked that the phones in the house are correctly hung up and I have tested the available phone jacks. The telephone lights on my modem are off. What could be causing the issue?
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Home Phone Service & Equipment
Hi Anon263617! You may want to post to our Internet / Home Networking forums, as this forum is related to Xfinity Home Security. To answer your question on the Guest Network, this is referred to as a Home Hotspot. This feature can be toggles in
Gateway and XFi network hacked
I noticed recently that there were over 100 new Unknown devices !! that were Unconnected, and once in a while, one device would connect. 1. I changed the WiFi password and the Gateway password. 2. I Paused any connected device (cannot Forget them) and Forgot every other device - this is a painful 1
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@Verbal83 wrote: Hello, The Stream App on my Roku TV tells me I am not on my home network. Nothing has changed as far as equipment in my home so not sure why it has stopped working. Have reset router and uninstalled app multiple times without a res
Stream App says not on Home Network
Hello, The Stream App on my Roku TV tells me I am not on my home network. Nothing has changed as far as equipment in my home so not sure why it has stopped working. Have reset router and uninstalled app multiple times without a resolve. Any help would be appreciated.
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@67ccacct I have no idea why Xfinity eliminated the website that allows customers to manage their home wi-fi network. But I do know, as of today, August 7, 2022, the Xfi app only shows account information only. It does not show much as display a
Xfi App not showing WiFi network settings or information
On August 4, 2022, Xfinity eliminated the website where you could see and modify your Wifi network settings, which forced everyone to use the Xfi app for those functions. On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or i
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Thank you for your prompt reply. I installed a new gateway yesterday. All equipment is working except the home phone. I had to stop at the home phone activation portion of the installation. When I got back on the Xfinity app on my
Activate landline after new gateway installation
I installed a new gateway today. Everything works except my landline. It is plugged into gateway. I had the screen to activate it but it has disappeared. what do I have to do [Edited: "Personal Information"]
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I've had a similar problem that started about 6/28/20. Both my husband and I have our Xfinity home phone set to ring simultaneously on our T-Mobile cell phones (iphone & Samsung S8). Worked well for years!!! Now, suddenly, we can't call our Xfinity h
Home calls ringing on mobile phone
I am a Comcast/xfinity Triple-Play customer.......TV/Internet/Phone. My mobile phone account is with AT&T. Whenever I receive an incoming call on my home LAN line, my cell phone also rings. The call is not being forwarded.......it is just ringing on both lines. Why? How do I eliminate this? Th
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Are you having trouble in only certain parts of the house, or is the issue present no matter where in the home you are?
dns error
I have been experiencing intermittent lapses in internet on my macbook pro. WIFI diagnostics say "Mac is unable to resolve "www.apple.com" using the DNS settings provided by your internet service provider. Help?
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user_bcyklj Are you wanting to port over a mobile number or home phone number?
Transfer pin
I need to transfer my phone number to Xfinity. This has been difficult trying to get assistance. I’m hoping the customer service is not like this all the time, hopefully I’m not making a mistake joining Xfinity.
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Thank you. Can you confirm you're connected to your home newtork and not a nearby Xfinity hotspot, user_mbzble?
Secondary Email Accounts Suddenly Stopped Working
Two secondary email addresses (older comcast.net addresses) associated with our main xfinity account suddenly stopped working on our devices. Tried to login to xfinity to resolve this directly on the web, but there is no evidence that these secondary accounts even exist. I've tried to login
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Then your only choice is a tech visit. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie
Having internet issues - channel bonding.
Have been having pretty frequent internet issues the last 2-3 weeks, connection is spiking from being great to being practically non existent within seconds. Have looked up some posts on the forum and it seems like I am having channel bonding issues. I've performed multiple factory resets on my mod
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New construction
I am building a home and would like to start the process of running the internet through a conduit to my home. Based on the other forums I have read it seems like I need to reach out this way and direct message someone to get this done. I don't have anyway to direct message anyone yet though. Than
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Customer Service
@cranberrytoo Every Xfinity e-mail has a password so if you don't remember the password or what you're trying is not using you need to go through the link we provided above on how to reset your password. If you didn't set up a 2
comcast email help
I have several XXX@comcast.net email addresses, one of which is used as my xfinity ID. All my email is forwarded into Gmail, because I like the interface. I want to Edit each of my other comcast email addresses' SMTP server from "mx1.mxge" to "smtp". (I have been having trouble with emails not being
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user_cxlbyo To add a device and for it to show in your Xfinity app under your WiFi-connected devices, all you would need to do is connect to your home network with that device. Once connected to your home Wi-Fi you will see the device listed in the a
Parental Controls not working?
Hello, I had set up my parental controls for my kids to help block inappropriate websites and keywords. When I check the reports, I see a crazy amount of attempts at these blocked sites/ keywords. I confirmed all devices connected are mine and tracked the times they were happening and sometimes ever
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Does anyone know what happens if your not home to sign for the package when ever t does arrive?
iPhone 14 Shipping Times
Hello, I saw a shipping thread created for the iPhone 13 so I'm creating this one! Let's update each other on the shipping processes for the phones. I ordered the 14 pro max in space black 128gb and my date is scheduled for September 30th but I already lost the cancel button and received a trade in
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Add me to the list. Windows 10 using Edge. Frustrating because it doesn't even work on my home network.
Error TVAPP-00193
I've been using Xfinity Stream on my computer for awhile now and this problem seems to have come out of nowhere, if I go to the website not logged in everything loads fine, but when I log in I get the TVAPP-00193 telling me to clear my cache which I have done multiple times, this issue persists acro
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For #4, a cablecard and Home Run Prime box comes close. I run this in lieu of a STB.
Xfinity Stream Resolution
Using the Xfinity on desktop pc and firestick 4k. I do not have a set top box. I would prefer a STB, but the current XG1v4 for UHD is painfully slow and its CPU outdated. 1. Both screens are capable of UHD, 2150p, { 3840 x 2160 pixels) 2. Both screens/devices will consistently stream UHD with o
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Hi, yes connected on home network. Have xfinity pods, which I disconnected and tried and still had same issue.
xfinity stream no longer casting to google home max
Hi, xfinity stream is no longer casting to my google home max. Other devices in my home such as the original google home display are working, so it is just an issue with the google home max. Tried the following: Removing app from my android device, reinstalled and logged in. Still
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Good afternoon @yangwpi. Congrats on your new home! It's difficult to say exactly what you would need without you being in the home and testing the connection throughout the house. If you can switch out your XB6 for an XB8, I'd recommend to start the
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Should I upgrade my XB6 router to newer version to compatible with wifi boost pods?
New home buyer here. My house is over 4,000 sq ft and currently I have xB6 router in my apartment. Should I upgrade the router to compatible with wifi boost pods? How many pods do I need? In the new house the cable is through the basement so I have to place the router there. Thanks.
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