Contributor
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22 Messages
I have to restart my X1 box every single time I turn the TV on
How can I fix my X1 box from having to be restarted every single time I turn my TV on, not just once a day, but every single time, even if it was restarted, overnight or in the morning, and I turned my TV off, I will have to restart the box again when I turn it on again.
If I turn the TV off to go somewhere, I have to restart the box when I come home and turn the TV on again. If I don’t the screen flashes to white, then back to the program, then White then back to the program (forever) and the sound is all garbled.
I have been through three X1 boxes, trying to solve this problem, because that’s what the Xfinity tech kept telling me I had to do.
I have two TCL Roku smart TVs, and it only happens on the one That is plugged into the main X1 box
XfinityAlfonso
Official Employee
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768 Messages
3 months ago
Good Evening SugarAvenue So sorry to hear about these issues with the main X1 Box. Is the main box by chance a Wireless (Xi5 or 6) box, or is it a more traditional box? When the screen is flashing white back to the program, do you see any type of error code or message?
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user_doeemi
1 Message
3 months ago
Yep same here. It works for several weeks and then it stops working and I have to unplug the device every night in order to watch TV. Seems to last 5 - 10 days and then it works again for awhile. I have replaced the unit twice and same issue. And looking at the forums this seems to have been going on for over 4 years. I am not sure why this cant get fixed.
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