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user_kws84n
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Saturday, December 28th, 2024 1:15 AM

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Activate landline after new gateway installation

I installed a new gateway today.  Everything works except my landline.   It is plugged into gateway.   I had the screen to activate it but it has disappeared.  

what do I have to do

[Edited: "Personal Information"]

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1 year ago

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XfinityVictor

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1 year ago

 

@user_kws84n  I hope you are having a wonderful day! Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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user_kws84n

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Thank you for your prompt reply.   I installed a new gateway yesterday.  All equipment is working except the home phone.  I had to stop at the home phone activation portion of the installation.  When I got back on the Xfinity app on my mobile phone, it was at the home phone activation screen.  I hit it and nothing happened.  I could not get back to that screen.  

I check to make sure I plugged in the phone line into the back of the gateway.  

When I went to get back to Get Started I had to start all over by scanning the QR code.  What are my next steps.  

1 year ago

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XfinityJorge

Official Employee

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2.9K Messages

Hey there! Thanks for the response, and we are here to provide you the next steps to get your equipment properly set up. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

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1 year ago

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