Verbal83's profile

New Poster

 • 

2 Messages

Fri, Jan 15, 2021 11:00 PM

Stream App says not on Home Network

Hello,

 

The Stream App on my Roku TV tells me I am not on my home network. Nothing has changed as far as equipment in my home so not sure why it has stopped working. Have reset router and uninstalled app multiple times without a resolve. Any help would be appreciated.

Responses

Rustyben

Expert

 • 

24.1K Messages

8 m ago


@Verbal83 wrote:

Hello,

 

The Stream App on my Roku TV tells me I am not on my home network. Nothing has changed as far as equipment in my home so not sure why it has stopped working. Have reset router and uninstalled app multiple times without a resolve. Any help would be appreciated.


is the wifi for the roku connected to your own SSID not the xfinitywifi SSID? Run the Xfinity my account app, and touch the internet tab. touch the gateway/modem there and compare the 'serial number' shown to the label on your own gateway/modem. do they match exactly? does a smart phone/tablet connected to your home wifi work normally or does it also give the same error?

New Poster

 • 

2 Messages

8 m ago

Serial # match and device is connected to my home WiFi not xfinity. Had issue on mobile too but that appears to have resolved itself on ,but Roku is the remaining device still stating not on in home network. I have a 2nd Roku TV and the app works there.
Rustyben

Expert

 • 

24.1K Messages

8 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

 • 

2.7K Messages

8 m ago

Hey, Verbal83. Good afternoon! Thank you for visiting us here in the forum community, we're happy to have you. 🙂 I'd like to send a signal to your modem and then attempt a database refresh on the username that you're using to log in. The combination of the two should help fix the problem. We can give that a try and then go from there. Either way, you came to the right place for support. To get started, please send me a PM with your first and last name. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. 

 

Visitor

 • 

1 Message

2 m ago

I’ve had the issue twice.  Both times my modem was listed twice in Comcast’s system, 1 active, 1 inactive.  Had to call for it to be corrected. Don’t understand why it keeps happening.

Official Employee

 • 

308 Messages

I am glad you were able to call in and speak with a representative about the issue. How is everything working at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here