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Visitor

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3 Messages

Saturday, February 25th, 2023 3:45 PM

xfinity stream no longer casting to google home max

​Hi, xfinity stream is no longer casting to my google home max.  Other devices in my home such as the original google home display are working, so it is just an issue with the google home max.  Tried the following:​

    ​ ​
  • ​Removing app from my android device, reinstalled and logged in.  Still doesn't work​
    • ​ ​
  • ​Rebooted router.  Still doesn't work​
    • ​ ​
  • ​Reset Google Home Max to factory settings, still doesn't work​
    • ​ ​
  • ​Checked settings in google home app to make sure casting is still allowed.  Still doesn't work​
    • ​ ​
  • ​Performed DNS Flush as instructed here: ​

    ​https://www.minitool.com/news/error-tvapp-00100.html​​  - Still doesn't work​

    • ​ ​

​Keep getting TVAPP-00100 error message.​

​Other apps such as youtube, hulu and netflix work just fine, so must be a xfinity stream issue.  Anyone else have this issue, and have a fix?​

​Thanks in advance​

Question

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Updated 

15 hours ago

185

10

XfinityYvonne

Official Employee

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304 Messages

24 days ago

Hello, @user_cfd6ad I am sorry you are experiencing trouble casting Xfinity Stream to your TV.  We appreciate the troubleshooting steps you have completed so far. Can you confirm that your TV is connected to your in home Wi-Fi network?

0

0

user_cfd6ad

Visitor

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3 Messages

24 days ago

Hi, yes connected on home network.  Have xfinity pods, which I disconnected and tried and still had same issue.

3

XfinityArmand

Official Employee

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855 Messages

Got it!  Thanks so much for that clarification.  We are going to need to take a closer look at things for you and work on this from our end.  So that we can get started, please feel free to shoot us a private message with your full name and service address so that we can get started on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
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24 days ago

0

user_cfd6ad

Visitor

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3 Messages

I performed the requested action 3/5/2023.  Pending response. 

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18 days ago

0

XfinityAliciaA

Official Employee

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193 Messages

Thank you for taking the time to reach out to us through a peer to peer message! Oh, no! How Frustrating! I'm a mom, and we use our service for everything from homework to home security and entertainment. I know how important it is to be able to cast when you want, and I'm here to help! 

 

I would like to access the account to look into this further. To get started, can I please have your first and last name and complete address including city, state, zip code, and any apartment number if applicable?

I am an Official Xfinity Employee.
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18 days ago

0

Batch739

Visitor

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1 Message

20 days ago

I am experiencing the same thing with my google home max. I have also tried casting xfinity from multiple devices and have had no success.

0

Anon1464678

Contributor

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22 Messages

19 days ago

Same problem here. Has not been able to cast to Nest Hub Max for the last three weeks.

1

XfinityBiancaB

Official Employee

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573 Messages

Hi, @Anon1464678. We're happy to look into this further. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 days ago

0

user_c241f0

Visitor

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1 Message

18 days ago

We have not been able to use the chrome cast option to our Google Hub Max for about two weeks now, Xfinity please fix your app.

1

XfinityChe

Official Employee

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6.9K Messages

Sorry for the experience you're having, @user_c241f0. I'd be happy to take a deeper look into this for you. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

0

user_89a770

Visitor

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1 Message

10 days ago

I’m experiencing this same issue. It only occurs when attempting to cast the Xfinity Stream app to the Google Nest Hub Max. It hasn’t worked for about a month now, but it worked before then.

As a software developer, it’s clear that an update to the Xfinity Stream app broke the cast functionality only for the Nest Hub Max. Is Xfinity aware of this issue and do they plan to develop a fix?

1

XfinityJennifer

Official Employee

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600 Messages

Hello @user_89a770! We hate to hear you're experiencing trouble casting the Stream app. We're happy to help! Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

user_611d21

Visitor

 • 

1 Message

9 days ago

I have the same thing going, follow the same instructions as the others? 

1

0

XfinityNico

Official Employee

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520 Messages

Hello @user_611d21, thanks for letting us know that you're experiencing the same issue as well. Have you checked that your devices are updated to the latest software or tried uninstalling then reinstalling? Our app requirements are listed here to use:

 

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

I am an Official Xfinity Employee.
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7 days ago

0

Anon1464678

Contributor

 • 

22 Messages

9 days ago

Still not working with the Google nest Hub Max. That includes the Android application and also the web application. Is Comcast aware of this at all? Is a fix coming? This has been going on for over a month. 

1

XfinityXavier

Official Employee

 • 

608 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

user_7732f0

Visitor

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1 Message

8 days ago

Same issue here which is super frustrating as I get the online only package. Frustrating 

1

XfinityLinda

Official Employee

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566 Messages

@user_7732f0, thank you for connecting with us here in our forums. Have you attempted the same troubleshooting steps shared here on this thread?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

0

CRobson

Visitor

 • 

1 Message

5 days ago

I am having the same issue for more than a month. It worked fine until an update broke something. I have tried all the steps outlined

- Reinstalled the app

-Flushed DNS

-Rebooted router & modem

-Reset the Nest Hubs

-Updated all devices & apps

I can cast every other app to the Nest Hubs.

To make it even more frustrating, I get a 404 error when I try to send a message via the copy/pasted response from Xfinity.

This is incredibly frustrating that it has been going on this long and still no resolution.

2

XfinityBrandon

Official Employee

 • 

709 Messages

Hello and thank you for reaching out for help with casting. We understand how important it is to be able to cast, and I am sorry to read you have been having trouble. It sounds like you have tried a few different steps, and I want to make sure this gets resolved. Please ensure you are following the directions outlined in this document to cast with Google. After reviewing the link, were you able to start casting?

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

0

user_60ef14

Visitor

 • 

1 Message

I’ve been having the same issue as well.  The odd thing is that my smaller “Nest Hub” continues to work fine casting from Xfinity, but the “Nest Home Max” gets the dreaded error message - the “TVAPP-00100.”  

I’ve tried casting from other apps, DisneyPlus and HBO Max, and those seem to work fine with the Nest Home Max.  Casting to our main TV also works fine.  So, there is something with the current app and Next Hub Max that isn’t compatible. 

Please help.

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15 hours ago

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