xfinity stream no longer casting to google home max

Got it!  Thanks so much for that clarification.  We are going to need to take a closer look at things for you and work on this from our end.  So that we can get started, please feel free to shoot us a private message with your full name and service address so that we can get started on this for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I performed the requested action 3/5/2023.  Pending response. 

Thank you for taking the time to reach out to us through a peer to peer message! Oh, no! How Frustrating! I'm a mom, and we use our service for everything from homework to home security and entertainment. I know how important it is to be able to cast when you want, and I'm here to help! 

I would like to access the account to look into this further. To get started, can I please have your first and last name and complete address including city, state, zip code, and any apartment number if applicable?

Hi, @Anon1464678. We're happy to look into this further. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.

Sorry for the experience you're having, @user_c241f0. I'd be happy to take a deeper look into this for you. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

Hello @user_89a770! We hate to hear you're experiencing trouble casting the Stream app. We're happy to help! Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello @user_611d21, thanks for letting us know that you're experiencing the same issue as well. Have you checked that your devices are updated to the latest software or tried uninstalling then reinstalling? Our app requirements are listed here to use:

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_7732f0, thank you for connecting with us here in our forums. Have you attempted the same troubleshooting steps shared here on this thread?

Hello and thank you for reaching out for help with casting. We understand how important it is to be able to cast, and I am sorry to read you have been having trouble. It sounds like you have tried a few different steps, and I want to make sure this gets resolved. Please ensure you are following the directions outlined in this document to cast with Google. After reviewing the link, were you able to start casting?

I’ve been having the same issue as well.  The odd thing is that my smaller “Nest Hub” continues to work fine casting from Xfinity, but the “Nest Home Max” gets the dreaded error message - the “TVAPP-00100.”  

I’ve tried casting from other apps, DisneyPlus and HBO Max, and those seem to work fine with the Nest Home Max.  Casting to our main TV also works fine.  So, there is something with the current app and Next Hub Max that isn’t compatible. 

Please help.

Thank you so much for reaching out through Xfinity Forums regarding this issue you are having with your Nest Home Max. Have you tried any of the troubleshooting steps mentioned in this thread? 

Hi Jeniece, 

Yes, I’ve tried all of the steps outlined above.

The Xfinity app works on the smaller Nest Hub just fine, it is only the Nest Hub Max that provides the error.  Is is possible to confirm that Xfinity is working on a software patch to solve the error we are getting on the Nest Hub Max?  No other streaming app I’ve tried is providing the same error message.

Thank you,

John

Thank you for the response and for confirming what you have done to remedy these issues. Let us take a deeper look into this for you so we can help. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@user_ec4caf​, I was told by Xfinity today that the Google Nest Hub Max isn't supported.  I am checking with Google too, as there seems to be an Xfinity Steam software capability issue with the Chromecast firmware version that is on the Hub Max. All other apps I tried work fine with the Hub Max.

The Chromecast firmware for the Nest Hub Max is 1.67.330920.  For the smaller Nest Hub, the one that works fine for me via Chromecast, it is 1.56.324896.  My hope is that there should be an easy patch by Google or Xfinity here somehow.  

We can certainly help look into it with you here, @user_ec4caf to get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a Direct Message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or  https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_60ef14 I still have not gotten any satisfaction out of Xfinity about this Steam casting issue.  Your Chromecast firm version for the Hub Max is the same as mine.  Is there some way to replace the current version of Chromecast with the older version 1.56.324896?

@user_ec4caf​ I don’t know of a way to downgrade to the older Chromecast version.  I’ve been chatting with Google Help Desk on this issue, and will ask. I’m holding out hope that one or both of these companies will fix the software issue.

@user_60ef14​ Any luck chatting with Google Help Desk on this issue?

@shazzmoe​ nope, I placed a help desk ticket around the time I posted this and haven’t even heard from them. Not cool

@shazzmoe​ no. Hasn't worked since February 15. 

wow that's really frustrating that there hasn't even been a response from them on it

@user_7732f0 Thank you for reaching out and letting us know you had submitted a ticket about this.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@Seanucsb​ also it's not just the app. It doesn't cast to nest Hub Max from Xfinity stream website as well. 

Hey @Seanucsb! Sorry you're having this issues casting xfinity stream to Google Home Max. What troubleshooting steps have you taken so far?

@XfinityAntoine  there is nothing to troubleshoot on our end. It doesn't work. Please let us know when it will be fixed

Thank you so much for confirming! We would like to know what troubleshooting steps you have tried to resolve the issue. This will help us with getting this resolved for you as quick as possible! 

@user_999a9e Hello! Thank you for reaching out to us here on our Community Forums and we are sorry that the issue is still ongoing. We can certainly take a look into this for you. We will need you to send us a Private Message with your full name and address. Here are some instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@Anon1464678​ Agreed, this is extremely disappointing that the issue has gone unresolved for 3 months. I'm starting to wonder if Xfinity is intentionally blocking this Google device from streaming their app. I would be curious to see if Stream works with a similar device like the Amazon Echo Show.