Home calls ringing on mobile phone

I spent 3 hours with calls to Agents 4th of July Weekend. One agent  wanted my password to go into my account and fix it, I said no of course , walk my through I said. Finally he got it shut off. I like both phones ringing but I could not call home phone it went right to voicemail. So problem was sloved. Now I will set it back up again. Very convenient when waiting for an Important Call. 

                                                                                                                                                               7/9/20

Actually, simultaneous ring is supposed to allow you to call your home phone from the mobile phone you forward your home phone calls to.  It used to work like that.  Now, I have the same problem as you.  I've called Xfinity, who admit that I should not need to turn off call forwarding, but have no clue what to do.  Please be persistant. The more people complain, the more likely they will fix the problem and we can all enjoy the benifits of simultaneous ring. 

Typical Comcast.  Unable to address problems with their services.  My days as an xfinity/Comcast customer are close to an end.  Inferior service and an overpriced product.  Great combo!

I've had a similar problem that started about 6/28/20. Both my husband and I have our Xfinity home phone set to ring simultaneously on our T-Mobile cell phones (iphone & Samsung S8). Worked well for years!!! Now, suddenly, we can't call our Xfinity home phone from our cell phones, when we have them set for simultaneous ring. What is especially bizarre is that the home phone rings once and then stops ringing. Then we get a prompt for RETRIEVING messages ON MY CELL PHONE voice mail!! I spent hours with Xfinity. They say the problem is not on their end and just deleted the call forwarding to our cell phones as the solution. 

I've spent hours on the phone with T-Mobile. Same outcome!!

Questions...

• What cell phone carrier do you have?  Is it T-Mobile?
• What happens when you call from your cell phone to your home phone, when simultaneous ring is selected for your cell phone?

--Cruizer Diana

Thanks for the info. This is weird, since something must have cleared the data/phone number in either voice2go or call forwarding--for both of our cell phones.

I went to voice2go and added the alternate account (available in the drop down menu), along with a phone number that was offered in a drop down menu. I assume that is what I have to do. It will take 48 hours to get the number assigned to me. Do I then put the voice2go number into the call forwarding  slot--instead of my cell number? 

Now I'm confused!

Voice2Go was always active, from what I could see. After reading all of the FAQs I was under the impression that I had to have a "Voice2Go" number assigned to receive voice forwarding from the Xfinity home phone to the cell phone. I didn't have any numbers assigned on Voice2Go, except the Xfinity home phone number. So, I added one that was offered by the website tool. Did I not need the extra number if I don't use Voice2Go to make calls through Xfinity?

What numbers do you have listed under Call Forwarding/Advanced Call Forwarding? I have my Xfinity home phone #, "Xfinity Connect Mobile App" (same as my Xfinity home number--entered automatically by the Xfinity website), NOMOROBO, and then the two cell numbers we want to ring when we get a call to our Xfinity home phone #. I don't think this info has change in a couple years, but maybe I need something else?

Problem solved! Voice2Go suggestion did work.

I had already unchecked my husband's cell number from "Simultaneous Ring." I was sure that Voice2Go was "active," but went into that feature and clicked around, eventually "adding" a Voice2Go phone number.  Later that day, my husband told me that even with his cell phone "unchecked" in "Simultaneous Ring,"  he was able to call the Xfinity home phone and also receive incoming Xfinity home phone calls.

Then, I unchecked my cell phone on Simultaneous Ring and now I get the home incoming calls and can call home from my cell phone. 

Now I wonder how one would disable simultaneous ring on the cell phones, since they are currently unchecked..... I guess I'll wait to cross that bridge when I come to it.

--Diana