In order to save $14 a month I am thinking about buying my own Gateway. My concern s setting all this up. One concern is calling Xfinity to register my device and whatever else I need to do and getting someone on the phone. If I bought a compatibleapproved Modem/Router Combo and go to my local Xfini

I have the upgraded package with all the regular stations (no movies) I had MeTV yesterday now it says I need a subscription to up grade but there is no other upgrade?

I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

Should I move up from a DOCSIS 3.0 cable modem? I have 175Mbps subscription from Comcast. My Modem is an Arris CM820A, DOCSIS 3.0, it has been rock solid for many years:Wired Download SpeedUp to 285 MbpsDOCSIS Channels8 down x 4 up DOCSIS 3.0IPv6 The modem is connected to a Netgear AC1750, dual band

I was unable to find a method to provide positive customer feedback other than this forum. Please confirm this is the right place for feedback.  I wanted to thank the employee named "Joan" for her excellent customer support resolving issues and facilitating me happily upgrading.  Som

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking m

Heavy snow and ice on trees weighed down the xfinity cable from pole to house.

Not sure where else to get help for this, so trying here. I called in last week to cancel service and also requested the overhead service line running to my house be removed since it isn't needed. I was routed over from retentions to tech support and while they seemed confused and surprised by th

Is there a way for me to get a receipt when I make a payment?

I have Xfinity Internet service for my home WiFi. The cable modem (Arris tg1682g) seems to be blocking a few websites as shown below. I am pretty sure that it is not my computer because I can access these websites fine when connecting to a hotspot on my cell phone. I can successfully access other we

I've been a member of the Community Insights program for some time but I'm no longer being notified of new surveys. How do I get Xfinity to keep.me up to date on new community surveys?

I am not able to connect to both Xfinity Wifi (public access) from my MAC at home: - XFINITY - xfinitywifi I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home. At the same time, other devices at my home like iPhone and iPad,

Attempts to access this address come up unsucessful. Trying to access modem settings to change password.

Hi ever since I purchase this service, I have been seeing T3 time-outs for a few hours every week or some times a few errors in a month, which causes a loss of connection. Once I restart the modem and I am reconnected, the connection is stable for awhile. I see the following message in the event log

Hi, We are planning a demolition of our house. We would like to have the utility cables removed from the home. Where can I get help to do this? Thanks -Massimo

Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?

I need to view some of my old bills from 2016-2019. The website doesn't go back that far. How can I do that?

Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authent

My Samsung A70 phone is not making call outgoing or able to pick-up/answer some calls.When dialing a number the phone is dead on the first call. I am always having to call a number two times before the ringing starts and connects. Also, I am not able to answer a call sometimes, it won't answer calls

Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine).   Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recor