@user_68247d Thank you for those additional details and that picture. I would be more than happy to assist you in getting that line repaired or replaced, no problem at. To get started, please send us a direct message following the steps below:
@user_68247d Hello and good morning, and thank you for reaching out. I am so sorry to hear about that cable line that is weighed down, and I would be more than happy to help! Just to confirm, is the line hanging down low or close to the ground and creating a hazard, and needs to be raised or replaced? -Christopher
Accepted Solution
CCChristopher
Problem Solver
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577 Messages
2 years ago
@user_68247d Thank you for those additional details and that picture. I would be more than happy to assist you in getting that line repaired or replaced, no problem at. To get started, please send us a direct message following the steps below:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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EG
Expert
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106.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCChristopher
Problem Solver
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577 Messages
2 years ago
@user_68247d Hello and good morning, and thank you for reaching out. I am so sorry to hear about that cable line that is weighed down, and I would be more than happy to help! Just to confirm, is the line hanging down low or close to the ground and creating a hazard, and needs to be raised or replaced? -Christopher
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user_68247d
Visitor
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2 Messages
2 years ago
It is approximately 5-ft off the ground passing over a paved path in the backyard.
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