Visitor
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1 Message
Unable to connect to XFINITY
I am not able to connect to both Xfinity Wifi (public access) from my MAC at home:
- XFINITY
- xfinitywifi
I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home.
At the same time, other devices at my home like iPhone and iPad, able to connect to the very same "XFINITY" and "xfinitywifi" but not my Mac and couple of Windows laptops. Confused - all of them working with Xfinity before, I disabled public Xfinity in my home Xfinity router while back and enabled back recently but the Mac and Windows laptops refuse to connect to Xfnity Public WiFis (at home) any more.
I tried everything, removing and rescanning wifi networks, rebooting the nodes, rebooting the Xfinity router - nothing helps. Same error as below but to the exact same router, my private wifi is connecting properly & working.
Official Solution
CCDanny
Recognized Contributor
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238 Messages
2 years ago
@ramkcon Thank you for coming into private message with us! We will continue to work with you there.
I wanted to provide the common solution for this issue with our great community in case others are having the same or similar problems.
We want to make sure that we provide the greatest connection experience possible and with our new gateways a feature blocks in-home connections to the public Xfinity WiFi Home Hotspot ("xfinitywifi", "XFINITY", "CableWiFi") that the devices broadcast.
If a device has previously connected to their in-home private WiFi network, the device will refuse a connection to the public Xfinity WiFi Home Hotspot in favor of the private network. When attempting to join the "xfinitywifi" network, the following error message will be displayed: "Unable to join xfinitywifi."
In an MDU (Multi-Dwelling Unit) environment or if you are close to a neighbor, customers may connect to a neighbor's Xfinity WiFi Home Hotspot. If their neighbor moves or makes a change on their account, the customer may report that they have successfully connected to their Xfinity WiFi Home Hotspot on their device before, when in reality, it was on a nearby gateway.
This will ensure that you have the best, fastest, and unbeatable internet connection at all times inside your home!
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XfinityThomasB
Official Employee
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1.5K Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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