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Worried about .wav file malware in Voice Email
Hi! (Not sure where to post this...?) Since April we've received 3 Xfinity-verified emails delivering voicemail messages to us. I know they're not ours - even tho the email address is correct - bec we don't have email delivery enabled for voicemail AND none of the 3 ever showed up in our Voicemail a
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Home Phone Features
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Add unlimited data to account
I've tried previously to add unlimited data to my account via this URL: http://xfinity.com/buy/plan/checkout/XFINUDAT When I do that, I receive an error that tells me unlimited data is temporarily unavailable. I have tried this several times and each time it fails. Is there another route to get unli
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Billing
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My cancellation date wrong
This morning I called Xfinity to cancel my Internet for May 7 the agent I spoke to was lovely but he put the can date for May 24 and I just don’t understand why my canceled date is set that day. If I no longer need the service I called another agent to ask them the question they they said that they
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Customer Service
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Using two (2) internet cable modems on a single service line
I have a coaxial cable running to a second building that can be connected with a splitter to my coaxial cable providing my internet service. Is it possible to install a second internet cable modem on the coaxial cable in the second building and have two (2) internet cable modems connected to a singl
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Your Home Network
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Two Xfinity esim lines on one iPhone?
I have an iPhone 16 that is activated with one line from Xfinity (esim). I wanted to move another Xfinity esim line from an iPhone 14 over to the iPhone 16 so that I can have both Xfinity lines the iPhone 16. I am getting conflicting information on whether this is possible. Some are saying Xfinity d
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Devices
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Use existing or new SIM with new phone?
I am an existing Xfinity mobile customer with a Pixel and just received an iPhone ordered from Xfinity. It came with a SIM. I want to keep my number. Do I activate the iPhone with my current SIM or should I use the new one? (I asked at the local Xfinity store but the answer I got started with "I thi
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Plan
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WAN Aggregation on XB7 Router
Hi there. I was wondering if the XB7 router supported WAN aggregation (802.3ad). I understand the XB7 has a 2.5 GbE port, but my current router doesn't include one. The router (Asus RT-AX88U) does support WAN aggregation. I didn't see anything in the gateway that would indicate it does, but thought
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Your Home Network
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xfinity app not working
I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?
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Xfinity App
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How to Disconnect Devices?
I am signed into the Mobile app and it says I have multiple devices connected to my WiFi that I do not recognize. I have been trying very hard for 2 months now to remove these devices. It only gives the options to add a person, pause the person (up to 2 hours) or unpause them, edit their name, edit
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Customer Service
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AppleTV Plus App Will Not Launch On X1
I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch. It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever. All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu, Yo
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X1
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XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix
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X1
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After moving Xfinity stream won’t work on apple tv
I moved last weekend and in advance let Xfinity know my new address. Address is correct on my account. I have 2 Apple TV’s. Different versions. And neither of them work for Xfinity stream at the new house. I have the same router Same Wi-Fi name I have deleted the Xfinity stream app. And rebooted rou
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Xfinity Stream Website
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Can't Establish Connection - Motorola MB8611 Modem
Hey All, Today my modem lost connectivity. It powers on and I can connect to it (after factory reset) through admin/password. Hoping the factory reset didn't lose any important settings from Xfinity, though I don't think it should've. There is a solid green downstream light on (which is what is usua
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Your Home Network
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Caller ID on TV Doesn’t work
My caller ID hasn’t worked on my TV since I entered a new contract last spring. Have restarted modem and X1 box several times, and made sure voicemail notifications are turned on. Have also called customer service with no success. The same thing happened a couple years ago when I entered a new contr
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Home Phone Features
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Blink wireless camera
Has anyone connected a Blink wireless camera system to their network with Xfinity? I can't get mine to connect, and I get an error message "Could not get an IP address." I've tried all of the troubleshooting (reset modem, reset Blink sync module, etc.) I've also tried releasing and renewing my IP ad
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Your Home Network
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Lost All Sound On TV
Turned on my TV tonight & couldn't get sound on any channel or on any On Demand programming. TV was fine last night & nothing was changed. TV was NOT muted and volume was the same as it has been. Using the TV speakers. Went thru all the settings & all looked good. Other TVs in the house are fine. Co
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Non-X1 Service
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Main DVR Cable Box Issues AX013ANM
XRE-03137 There's a couple different problems which might be connected. Firstly, I've been getting the "remote not working" screen off and on for months and months. Sometimes a couple weeks goes by, sometimes its just a couple days. I usually notice the cable box is turned on when it should be aslee
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Customer Service
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xfinity phone call scam from local number
Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill. Oh, all we had to do after the fake update to get our discounted $40 dollars off each month was send them $249.
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Home Phone Features
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Reset my 10.0.0.1 password
I need help resetting it
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Your Home Network
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Need to activate replacement modem, but can't use Xfinity App
I received an upgraded modem in order to take advantage of increased speeds. However, all procedures seem to require using an Xfinity App. The current version of the app is not compatible either with my Android phone or my iPhone. I tried merely replacing the modem, and that does not work so I put t
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Your Home Network