RobertHou5's profile

Contributor

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21 Messages

Wednesday, April 30th, 2025 5:24 PM

Need to activate replacement modem, but can't use Xfinity App

I received an upgraded modem in order to take advantage of increased speeds.  However, all procedures seem 

to require using an Xfinity App.  The current version of the app is not compatible either with my Android phone or my iPhone.  I tried merely replacing the modem, and that does not work so I put the original one back in.

I assume that I must activate the new modem, but how do I do that without the app?

Expert

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110.1K Messages

1 day ago

Try calling 1-855-652-3446. That is their self-install device activation line.

If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Contributor

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21 Messages

The first number seemed to lead back to wanting me to run the Xfinity App to activate the modem.  I tried the second number and was able to speak with an agent who was able to activate the replacement modem.  So thank you!

Expert

 • 

110.1K Messages

10 hours ago

@RobertHou5 

You're welcome ! Glad you got it squared away. Take care !

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