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IMEI override/whitelisting
I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.
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Network
FWIW, you made need to forward the proper ports for the Xbox devices in the Comcast gateway device. Consult the Xbox's manual for the port numbers. Good luck !
Router Exceptions for Xbox Series X
Hello team, Microsoft is telling me to add the wired and wireless MAC address' for each of my Xbox's in order for them to work together correctly. No one I've talked to at Xfinity seems to know how to do this. Anyone have any ideas on adding exceptions to the xfinity routing table? Any help would be
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user_pj1jqb, Thanks so much for reaching out to Xfinity Support. I understand it can be frustrating trying to get your printer set up correctly. I recommend checking your printer manual to see how to get it back online.
My printer keeps saying offline- was set up by Xfinity techs - was working
When I print a document - doesn't print because it is saying offline
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@X-Rocky THANK YOU! Tried automatic pairing, manual pairing, etc., all with TCL. Never thought about Amazon Fire TV...until I found this post. Totally works. Huge thank you!!
Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F
I have been trying to pair my new TCL Fire tv with the xfinity xr15 remote. I van get voice controls, channel up/down and guide to work but can’t get volume and power to work. Have done a full reset to remote, actually got a new remote from xfinity and I can’t find a code that will work. Any help ou
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@XfinityZacharyA If a store's printer is not working to give a customer a receipt for turned in equipment, then why is there not a backup manual method? In my working years there was always a backup procedure to continue a manual service to customer
no receipt for returned unit
Yesterday I was told by a support technician that I could go to the Evans Xfinity store to exchange my non-4K DVR for one that is 4K capable. The retail sales consultant took our old DVR and upon giving us the replacement unit said that she could not give us a receipt because her printer was not wor
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Official Solution
All, Thank you so much for getting this reported to us on our Xfinity Forum. Our teams are aware of this issue and are working on getting it resolved as quickly as possible. In the mean time, we recommend setting up a manual recording for those game
MLB EXTRA INNINGS NOT RECORDING
I have setup to record all Chicago Cubs games on 3005. Today 4.26 the game did not record. Looking at the scheduled recordings no games show up for the next 4 days then on 4.30 it shows a recording set up. Then no more games for the next 2 weeks. There is some kind of issue if we are all reporting p
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Accepted Solution
Closed
Frequency 2.0 speaker double beeps
I have the same beeping problem as others, that began yesterday. The speaker is charged. It double beeps every 60 seconds if connected to my phone. It's previously worked fine and I've changed nothing. I couldn't get past the automated idiot at Xfinity because it doesn't recognize "Frequency 2.0" an
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Devices
Closed
secondary user's email needs to be recovered - can anyone advise how to handle this when I call in (have been on two chats for hours)
If anyone could help me, it would be greatly appreciated. I am locked out of my comcast email account (have had for many years as a secondary user). I somehow never set up a phone/alt email, so every time I try to reset the password it tells me have the primary user reset it. However, my email is no
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Sign-In and Account Management
@user_4e67a0 your main problem is that it looks like Xb7 assigned a dhcp ip, then you incorrectly tried to set a manual Ip
Wireless Printer and XB7
I have tried everything suggested, but my older Epson printer obtains ip address of 169.254.x.x subnet 255.255.0.0 and router shows wi-fi address of 10.0.0.x. Worked fine with older modem/router. There must be a solution. Has anyone figured out how to make this router work with older printers?
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Thank you. I have canceled the manual subscription, and I will follow up with the direct message after the billing cycle ends on 3/3/24.
Gig/Platinum Customer Unable to Access Peacock
I am a Gig customer and have been trying to access the free Peacock Premium offer since July 2023, going back and forth repeatedly with Xfinity as they keep saying "try this" and me saying that didn't work. Finally on Jan 3, the representative told me to just subscribe to Peacock and they would reim
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This is a follow up to User manual for XB7 gateway? . For the two models of XB7 gateway I'm aware of, here are the manuals: Technicolor CGM4331COM ARRIS Touchstone TG4482 Thanks to @JulianR1 and @phillw for tracking down these manuals!
User manual for XB7 gateway?
I just installed an XB7 gateway. It works fine, but I can’t find a user manual for it. A Comcast rep says my XB7 is an ARRIS TG4482A, and the Software page on the gateway web server (10.0.0.1) seems to confirm this. The only XB7 docs I’ve found on the Comcast site are a PDF of the “What’s in the box
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Closed
Netflix App on my X1 defaults to another user.
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email
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X1
Accepted Solution
Closed
xfinity rewards speaker
I have received my rewards speaker thank you for sending it to me, I have read the instruction manual and I am not able to set it up is thee a video or other better instruction on how to set it up and use it?
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Customer Service
As of this writing my iPhone 11pro was able to backup to the iCloud automatically and when I forced a manual backup with the Gateway XB8 modem.
Issue with Some Advanced Gateways Preventing Mobile Devices from Backing Up on Home WiFi Network - RESOLVED
An issue was identified earlier this month where some mobile devices were not able to be backed up while connected to the home WiFi network. Our engineering teams have identified and implemented a fix for this issue. All devices connected to their home network should now be able to be backed up with
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Hi user_6nmrpc! Thanks for visiting our Xfinity Forum. Rest assured, my team is here to support you with this billing concern. Just to confirm, do you have Autopay set up with a Bank account, or were you trying to make a manual payment?
direct messaging
i tried so hard to pay my bill it was impossible I had direct deposit ,but something happened and did not go through
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user_ba2175 - Hi there! Our team is here to help! Are you using an Xfinity Gateway, or, what make/model modem are you using? The owner's manual for 3rd party equipment will have all the detailed info including recommended ranges.
MB8611 drops connection at least 1-2 times per day
I have an MB8611, along with an Asus Mesh Network with three RT-AX88U Wireless Routers, scattered across the house. I work from home and have recently experienced connection drops at least 1-2 times per day. Pretty sure it's the modem, as the last time it happened I logged into the modem and saw the
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Correct. I ended up reaching out to Xfinity customer service and we had to do a manual reset of the modem to clear all the blocks. Thanks for your response.
How to unblock your device that has the xfinity app from a computer
Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue: Blocked Device Not Showing Up to Unblock | Xfinity Community Forum Thanks in advance.
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"I am a Diamond member (since 1996) on an Internet-only plan. My Peacock reward is showing as 'Ineligible' and I need a manual refresh of my account entitlements".
Diamond rewards Peacock
I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t
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... I couldn't locate an online manual for the speaker. ... I couldn't either, but there is a scan of the manual at https://forums.xfinity.com/conversations/customer-service/xfinity-rewards-bluetooth-speaker/629b757e855f616353aeb5f5?commentId=629b87
BruceW
commented
2 years ago
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Frequency 2.0 speaker double beeps
I have the same beeping problem as others, that began yesterday. The speaker is charged. It double beeps every 60 seconds if connected to my phone. It's previously worked fine and I've changed nothing. I couldn't get past the automated idiot at Xfinity because it doesn't recognize "Frequency 2.0" an
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