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Ok thanks for checking on that for us! Also to confirm, have you attempted to perform a manual reboot on the box to see if that helps correct this issue? I had a similar problem with my 4k cable box and the settings, but after rebooting the problem w
Low volume on XG1v4
I have the same problem as https://forums.xfinity.com/conversations/x1/low-volume-on-xg1v4/61b55716f069681686036689 I just changed from an older tv box to an XG1v4. Before the change volume at 20 was comfortable, now I have to turn it up to 60-80 to hear. It's the same problem for channels and apps
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They may need to "fix" it again. The fix apparently works once, and on subsequent polling for new messages the account needs to be re-authenticated. This manual intervention all but removes the usefulness of email, which should just "arrive" w
My email (and my wife's) have stopped loading on our Samsung email app. See, https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8 When will this be fixed?
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@user_af3760 When you say "doesn’t have built in wifi", do you mean that ethernet connections are working and only wifi doesn't work, or do you mean you don't have any internet access at all? Either way, the first thing I always do with used equip
Modem doesn’t have built in wifi?
I am confused as to why my modem doesn’t work—it is xfinity approved and worked just fine for the person I just got it from! It definitely has built in wifi. it’s a Motorola MG7315 I just signed up for xfinity but I’m already ready to quit it and go back to century link! Can someone help me Fig
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Second email address
Is it possible for the primary user to have two different comcast.net addresses that he or she can use for themself? One user (primary) two different comcast.net addresses.
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Same issue.. wanted to record nbc and like you all said I now have hundreds of scheduled recordings that won’t accept delete future recordings… manual deleting them to have them appear again is frustrating hey xfinity, tell us how we can cancel ALL
Deleted scheduled recordings keep coming back
I set our DVR to record all Olympics shows as a series, with the idea that I would delet the ones that we don't want to batch. The recordings for channels PRIS1 and PRIS2 keep coming back after I delete them, no matter how many times I delete them. (The other channels are working correctly.) What
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Hi there, @rckraus! Thanks for reaching out to us here on the Community Forum! Sorry to hear you had trouble via phone. Just so you are aware, it's easier than ever to change services and check for eligible promotions. If your parents log in with the
Info about adding internet service
I'm helping my 89 year-old parents who are interested in adding internet service. They are longtime cable TV customers and currently have Ultimate TV. They may want to get internet service but don't understand anything about the service or costs. Could someone at Xfinity DM me so I can get informat
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email address is already associated
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er
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Sign-In and Account Management
Thank you for reaching out @user_srb9x5 I am sorry to hear your TV is not working with your 4K. Do you currently have a 4K box with a 4K HDMI cable? I would also suggest reviewing the owners manual of the TV to confirm you have the correct set u
4k undetected
When I go to video setteings it shows that my 4k TV is undetected (Hisense) . My setings are set for 4k. How can I resolve this issue.
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Hi, @user_f37520. Great question and I appreciate you making sure. We have a grace period and you will be fine paying in 7 days and nothing will happen. Make sure if you have autopay on to turn it off. Once you manual payment goes through you can tur
Will my wifi get shut off immediately after missing 1 payment?
Hello I am wondering if my wifi will get shut off as soon as I miss the payment? I won’t be able to pay til next week and my bill is due in 3 days. I’ll pay as soon as I get my paycheck but that’s in 7 days. Will I still have service until I can pay the bill?
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Hello J Nash, the information that BruceW shared is correct. We cannot block any ports for equipment that's not ours, if your port is being filtered we should try a factory reset of the modem to correct this problem. Please refer to your owners manua
Cannot access modem diag screen
Just got a new MB8611 (my own) and prior to configuration change (speed increase thru comcast) I was able to see modem diagnostics (which I monitor for SNR and strength) via 192.168.100.1 I now see these ports are filtered by the modem, and I am no longer able to monitor. Why does comcast lock me
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Username on Xfinity forums
I had a username for this forum which I have used for a while. Today when I clicked on a summary email (to see topic updates), I was prompted to input a new username. I wasn't logged in (that I knew of), and I was unable to go anywhere on the forum. I tried logging in, but then was still directed
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Getting Started
user_vplq3b Can you please remove any IP assignments or manual IP configurations you previously set on both your device and in the Xfinity app and start the process from the beginning? Starting from scratch like this should clear any lingering confli
Xfinity App Port Forwarding Device Dropdown Has Wrong IP Address
I created a port forward to one of my computers. When the router changed the IP address of the computer, however, it did not change the address of the port forward. In the app I delete the existing Port Forward and create a new one. The item in the device dropdown list still contains the old ip add
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@mxcorp73 It can be anything you want, as long as its supported which Mac is. The video does show the manual way of activating a modem. Continue through the app portion, and it will then show you how to connect the modem, a device to the network, and
xfinity app doesn't work on my phone, so I can't use the "faster speed" modem. What now?
I've been with xfinity internet for about eight years. I've always accessed xfinity internet with my iMac desktop, and I've always been wired (not wireless), and was always able to make updates and changes through said wired internet with said iMac. Then one day, xfinity sends me a notice to
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Hello, @TeAnilaMandalor! Thank you for the detailed post and for joining us here on the Xfinity Forums! Have you double-checked your owner's manual for the suggested numbers to cross-reference your logs? Or, have you tried using the Xfinity app to tr
Questionable speeds?
Hi, I had the 800 Mbps package (superfast I believe it is called). One thing I noticed in the last year is that I do occasionally see packet loss (usually during the evenings). I play some games but also use for remote work (interactive terminals)--so packet loss even if its minor is always
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Received unit, paired & worked great once. Yesterday charged & attempted to connect with my phone (turned unit on & selected Frequency 2.0 on my phone - multiple times) and will not connect! ps: included manual is worthless - obvi
Frequency 2.0 Speaker Xfinity rewards
I received the speaker it played well for a couple of days. Then trying to connect to my same iPhone 8+ it will not connect. It just flashes blue until the battery dies. I recharged the battery and when I unplug the charger it does the same thing. While it flashes I even reset it as shown. How can I
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@XfinityMarcus Back to give an update. I think the Manual setting is better but the connection can be very slow at times too which was never the case before iOS 18. Just seems as though Comcast servers are not always connecting quickly with iOS Mail
Comcast mail loading very slow on iPad and iPhone
For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvemen
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I think I have resolved on my computer, changed the password to the new one for the xfinity site , still not working on my cell as IMAP only as pops3...guess its manual editing for each device. Very upsetting as it started when we had to change teh
Unable to Access Comcast Email Accounts using Outlook 365
This problem just started for me on 12/28/23. Outlook 365 keeps asking for server authentication and password information in order to log in and access the account. However, when using Outlook 365 I can send outbound emails from Comcast Email accounts. I have referred to all the Xfinity
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Community username was changed?
My Forums username was changed without my knowledge or consent. When I look in my Profile, the username field displays the new username, but the field is grayed out, no access to change it back. Who would have the authority to make this change? No one on god’s green earth has access to any of my ac
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Getting Started
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XFINITY XR11 setup code for sony bravia tv model kdl-46s2010
We have an old Sony Bravia TV Model KDL-46S2010. The XR11 was paired to it by an xfinity technician. It lost it's pairing and trying all of the Sony codes in the manual does work. Is there a more model specific code guide? or some other troubleshooting.
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X1
@quovadis12345 wrote: I have the new comcast 4k box and I also have new roku 4k HDR Dolby Vision Tv's. I watch 4k HDR and dolby vision on Netflix, Prime, youtube, and the colors pop like crazy. When I play the same content through the comcast box, th
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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable
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