U

Visitor

 • 

8 Messages

Tue, Jul 20, 2021 6:43 PM

Wireless Printer and XB7

I have tried everything suggested, but my older Epson printer obtains ip address of 169.254.x.x subnet 255.255.0.0 and router shows wi-fi address of 10.0.0.x. Worked fine with older modem/router. There must be a solution. Has anyone figured out how to make this router work with older printers?

Responses

jlavaseur

Problem Solver

 • 

615 Messages

2 m ago

My older epson works flawlessly with the Xb7, I am guessing you tried to set a manual ip?

Visitor

 • 

8 Messages

2 m ago

Yes I tried manually with 10.0.0.x that xfinity shows as the address, but no go. Also noticed that printer always shows Domain Name as blank.

XfinityBrie

Official Employee

 • 

357 Messages

2 m ago

Hi there @user_4e67a0 thank you for joining us here in the Xfinity Support Forums. The quickest way to connect any wireless printer to the XB7 is by using WPS set-up, though sounds like your printer does not want to talk to the network for some reason. What is the model number of the printer?

Visitor

 • 

8 Messages

2 m ago

This is an Epson NX625. When I run the Wireless LAN setup, it sees the router. Comcast assistant set router up showing SSID2.4 and SSID5.0 in case we were getting a bad connection. The printer is displaying SSID2.4 so it is obviously seeing the router. 

XfinityBrie

Official Employee

 • 

357 Messages

Gotcha. The new XB7 modems do operate with a different wireless technology compared to previous models, so there may be an incompatibility with this specific printer and the newer network types. Normally, we recommend checking the network drivers, if available Having older drivers installed could mean certain wireless-capable devices, such as laptops, may not be able to recognize the WiFi network being broadcast by a WiFi 6-capable gateway or router. This could prevent certain devices from connecting to your in-home WiFi network until the driver has been updated.

If other wireless-capable devices can connect successfully to your in-home WiFi network, it’s recommended that you check to see if the WiFi drivers in the device that cannot connect should be updated. I looked up the user manual for the NX625 and nothing jumped out at me right away, so it may be best to contact Epson for further assistance if other devices in the home are able to connect without issue.

 

That is a bit of a personal gripe of mine with technology--everything seems to move so fast, by the time you've bought a new laptop or phone, it's out of date within 3-months.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.7K Messages

Ohhh nooo. I feel like I can picture the exact bookcase situation you're referring to and ugh, I'm so sorry! That is a big pain, for sure. I promise I feel for you! I am seeing if there is any additional information we can scrape up for you to hopefully create a miracle where you won't have to complete the swap, but just in case, I was wondering if you recall the modem you had prior? If not, we can always look it up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

Don't recall, so you'll need to look it up. You should also change your installation instructions telling everyone to check for driver updates to every device prior to swapping modem/routers.

Official Employee

 • 

201 Messages

No worries, I can definitely look this up for you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jlavaseur

Problem Solver

 • 

615 Messages

@user_4e67a0 your main problem is that it looks like Xb7 assigned a dhcp ip, then you incorrectly tried to set a manual Ip

Visitor

 • 

8 Messages

2 m ago

Attempted to setup the printer again - same results. Here's a good question - using internet.xfinity.com to look at the wi-fi connections, I see my PC as 10.0.0.71 and the printer as 10.0.0.208, however from the same pc, windows can't see the printer. This must be a comcast/windows 10 issue.

Official Employee

 • 

453 Messages

I'm truly sorry to hear that you've been having such a hard time connecting the printer to the new modem. We can take a look and see if we have any different options for the modem depending on your internet speeds. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jlavaseur

Problem Solver

 • 

615 Messages

@user_4e67a0 So, there both online great, from your Pc try to ping 10.0.0.208, you should probably get a response, if so ill tell you the next step i did..

Visitor

 • 

8 Messages

ping replies "destination host unreachable". Its odd that xfinity.com can see the entire wi-fi network, including my PC and the printer, but windows can't "see" the printer. Comcast support did not have any solutions and is sending me the older modem.

jlavaseur

Problem Solver

 • 

615 Messages

Ok, so on mine I have to disable the firewall for my printer to work, don’t know why thst is, also try this, go into settings, printers, remove your printer, then add printer, it will show your same printer, add it, it will configure win 10 for the new Xb7, that worked for me on several printers, also are the pc and printer on the 10.0.0. Subnet? You also might have to reset the printer to factory default settings, because of the failed manual Ip add, not sure tho, also make sure your WiFi connection is set to private, instead of public, if it’s set to public, it won’t let you communicate with printers

(edited)

New to the Community?

Start Here