Wireless Printer and XB7

Gotcha. The new XB7 modems do operate with a different wireless technology compared to previous models, so there may be an incompatibility with this specific printer and the newer network types. Normally, we recommend checking the network drivers, if available Having older drivers installed could mean certain wireless-capable devices, such as laptops, may not be able to recognize the WiFi network being broadcast by a WiFi 6-capable gateway or router. This could prevent certain devices from connecting to your in-home WiFi network until the driver has been updated.

If other wireless-capable devices can connect successfully to your in-home WiFi network, it’s recommended that you check to see if the WiFi drivers in the device that cannot connect should be updated. I looked up the user manual for the NX625 and nothing jumped out at me right away, so it may be best to contact Epson for further assistance if other devices in the home are able to connect without issue.

That is a bit of a personal gripe of mine with technology--everything seems to move so fast, by the time you've bought a new laptop or phone, it's out of date within 3-months.

Ohhh nooo. I feel like I can picture the exact bookcase situation you're referring to and ugh, I'm so sorry! That is a big pain, for sure. I promise I feel for you! I am seeing if there is any additional information we can scrape up for you to hopefully create a miracle where you won't have to complete the swap, but just in case, I was wondering if you recall the modem you had prior? If not, we can always look it up.

Don't recall, so you'll need to look it up. You should also change your installation instructions telling everyone to check for driver updates to every device prior to swapping modem/routers.

No worries, I can definitely look this up for you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@user_4e67a0 your main problem is that it looks like Xb7 assigned a dhcp ip, then you incorrectly tried to set a manual Ip

I'm truly sorry to hear that you've been having such a hard time connecting the printer to the new modem. We can take a look and see if we have any different options for the modem depending on your internet speeds. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_4e67a0 So, there both online great, from your Pc try to ping 10.0.0.208, you should probably get a response, if so ill tell you the next step i did..

ping replies "destination host unreachable". Its odd that xfinity.com can see the entire wi-fi network, including my PC and the printer, but windows can't "see" the printer. Comcast support did not have any solutions and is sending me the older modem.

Ok, so on mine I have to disable the firewall for my printer to work, don’t know why thst is, also try this, go into settings, printers, remove your printer, then add printer, it will show your same printer, add it, it will configure win 10 for the new Xb7, that worked for me on several printers, also are the pc and printer on the 10.0.0. Subnet? You also might have to reset the printer to factory default settings, because of the failed manual Ip add, not sure tho, also make sure your WiFi connection is set to private, instead of public, if it’s set to public, it won’t let you communicate with printers