no receipt for returned unit

@Rustyben​ Thanks for the reply, will keep that in mind. Although it does not solve the current situation. The sales person at the store claimed their printer was not working, not good for a holiday weekend. She said she would email the receipt to us, but this never happened. We went back the next day and she would not answer my question to verify she even sent it, and that she could not produce a receipt from the previous day. Totally useless employee with an attitude, as she did not let me finish a sentence.

@Judy-H I definitley understand that you do not want to go through that type of situation again. Equipment will be removed from account if it was already returned. You will not run into any issues if you have to do that in the future. Just reach out to the Xfinity support team if you notice the equipment on the account after 30 days. It can take a some time for the app to update. 

@XfinityZacharyA​ If a store's printer is not working to give a customer a receipt for turned in equipment, then why is there not a backup manual method? In my working years there was always a backup procedure to continue a manual service to customers (physicians). Also, this sales person needs customer service training about how to tell the truth about whether a receipt was actually sent by email, a question she would not answer, and which I never received. Why doesn't Xfinity have a contingency procedure for this type of situation?

Hi Judy, I am sorry your visit at the store was less than stellar. If you never got a receipt you can return to the store and pick one up at a later date or you can always verify the equipment was returned online within 24 hours.