Hello @user_13b7e2, we appreciate you taking the time to reach our team on Forums. We can certainly understand how this can be frustrating. Can you advise if you're experiencing this message on the X1 or a streaming device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCKimberly1
Official Employee
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842 Messages
2 years ago
This is definitely peculiar, @user_6567d3! Is this happening on a TV with an X1 box or a streaming device?
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user_13b7e2
Visitor
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1 Message
2 years ago
Same problem can’t make it stop
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
If you have a newer smart tv, it may be the television that needs an update, Check the manual to find the menu for doing the update.
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