Diamond rewards Peacock

I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after the setup, I tried login into peacock, it says I'm no longer a subscriber and my rewards tier is gone. Please help!

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XfinityQuemekia

Official Employee

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884 Messages

21 days ago

We truly appreciate you taking us with you on your move @PLuong86! Xfinity Rewards status is based on your total tenure and should not reset when you move. The issue is likely that your new service address hasn't been linked to your existing Xfinity ID profile.

To confirm, has your Xfinity ID been linked to your new account and shows your diamond rewards status?

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user_pl863

Visitor

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2 Messages

yes, I have linked and made my new address as my default account to the same xfinity id profile.

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21 days ago

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XfinityEricB

Official Employee

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3K Messages

PLuong86 Let's have a look at the account directly to see what is causing the problem.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

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user_w7uxxq

Visitor

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1 Message

2 hours ago

"I am a Diamond member (since 1996) on an Internet-only plan. My Peacock reward is showing as 'Ineligible' and I need a manual refresh of my account entitlements".

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XfinityJanelle

Official Employee

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2K Messages

Hey @user_w7uxxq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Peacock. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

2 hours ago

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Customer Service

user_pl863

Diamond rewards Peacock

XfinityQuemekia

user_pl863

XfinityEricB

user_w7uxxq

XfinityJanelle

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