Visitor
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1 Message
Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F
I have been trying to pair my new TCL Fire tv with the xfinity xr15 remote. I van get voice controls, channel up/down and guide to work but can’t get volume and power to work. Have done a full reset to remote, actually got a new remote from xfinity and I can’t find a code that will work. Any help out there would be appreciated
X-Rocky
1 Message
2 months ago
I was experiencing the same thing and came across this thread while trying to pair. I finally found the solution, which was to pair as Amazon-Fire TV, rather than TCL or using TCL codes.
Pairing Steps for TCL 75Q691F /w Xfinity remote:
- OR -
Hope this helps!
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XfinityKrista
Official Employee
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1.4K Messages
2 months ago
Hello @Dvs0729, thank you for taking the time to reach out on social media. I understand your concern with the remote, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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