D

Visitor

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1 Message

Wednesday, September 11th, 2024 3:10 PM

Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F

I have been trying to pair my new TCL Fire tv with the xfinity xr15 remote. I van get voice controls, channel up/down and guide to work but can’t get volume and power to work. Have done a full reset to remote, actually got a new remote from xfinity and I can’t find a code that will work. Any help out there would be appreciated 

1 Message

2 months ago

I was experiencing the same thing and came across this thread while trying to pair. I finally found the solution, which was to pair as Amazon-Fire TV, rather than TCL or using TCL codes. 

Pairing Steps for TCL 75Q691F /w Xfinity remote:

  • Navigate to the remote pairing menu
    • [Voice Input]: "Remote pairing"
      - OR -
    • [Manual Navigation]:
      • Press Xfinity Button
      • Select settings/gear icon
      • Select Remote Settings
      • Select Voice remote pairing
  • Select Yes, when asked to use remote to control TV power and volume
  • Search/navigate and Amazon-Fire TV
    • This was what hung me up
  • Select OK when Ready to pair
  • Verify volume works with remote
  • Select It works!

Hope this helps!

New Poster

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3 Messages

After spending an hour with Xfinity tech, after the pairing menu prompt I used "Amazon-Fire TV" instead of "TCL" and it worked.  Thank you!

New Poster

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5 Messages

@X-Rocky​ after much frustration I found this post.  It worked for me too. Thanks to you for posting this. Don't know why Xfinity doesn't make any suggestions like this.

Official Employee

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1.4K Messages

 

bill5252, Thank you for letting us know what worked for you. We appreciate you sharing this with the community.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.4K Messages

2 months ago

Hello @Dvs0729, thank you for taking the time to reach out on social media.  I understand your concern with the remote, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

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