Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F

I was experiencing the same thing and came across this thread while trying to pair. I finally found the solution, which was to pair as Amazon-Fire TV, rather than TCL or using TCL codes. 

Pairing Steps for TCL 75Q691F /w Xfinity remote:

• Navigate to the remote pairing menu
  • [Voice Input]: "Remote pairing"
    - OR -
  • [Manual Navigation]:
    • Press Xfinity Button
    • Select settings/gear icon
    • Select Remote Settings
    • Select Voice remote pairing
• Select Yes, when asked to use remote to control TV power and volume
• Search/navigate and Amazon-Fire TV
  • This was what hung me up
• Select OK when Ready to pair
• Verify volume works with remote
• Select It works!

Hope this helps!

Hello @Dvs0729, thank you for taking the time to reach out on social media.  I understand your concern with the remote, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

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