New Poster
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3 Messages
Netflix App on my X1 defaults to another user.
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.
I called Netflix and they said comcast need to deregister that box from her name. Comcast confirmed she is a comcast subscriber. But they don't know how to deregister the box.
Anybody have any idea? Short of replacing the box and reprogramming all my DVR schedules 😞
Any help would be great. Thanks.
Rustyben
Expert
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24.6K Messages
5 years ago
are you in an apartment/condo etc? the DVR schedules are stored in the cloud so new box will see the regular schedule.
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Rustyben
Expert
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24.6K Messages
5 years ago
call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?
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JoeySV
New Poster
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3 Messages
5 years ago
No. It's a single family home.
I wish I could factory reset the box...not sure if that would fix it though.
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JoeySV
New Poster
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3 Messages
5 years ago
I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.
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