JoeySV's profile

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Tue, Apr 21, 2020 6:00 PM

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Netflix App on my X1 defaults to another user.

I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps.  Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles).  I acn watch netflix with her account but I want to use my own account.  Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account.  I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account.  But as soon as I logout, it switches to her account.  Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account.  It piggybacks to the main DVR box and it thinks her account is the main account.

 

I called Netflix and they said comcast need to deregister that box from her name.  Comcast confirmed she is a comcast subscriber.  But they don't know how to deregister the box.

 

Anybody have any idea?  Short of replacing the box and reprogramming all my DVR schedules 😞

 

Any help would be great.  Thanks.

Rustyben

Expert

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24.1K Messages

2 y ago


@JoeySV wrote:

I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps.  Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles).  I acn watch netflix with her account but I want to use my own account.  Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account.  I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account.  But as soon as I logout, it switches to her account.  Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account.  It piggybacks to the main DVR box and it thinks her account is the main account.

 

I called Netflix and they said comcast need to deregister that box from her name.  Comcast confirmed she is a comcast subscriber.  But they don't know how to deregister the box.

 

Anybody have any idea?  Short of replacing the box and reprogramming all my DVR schedules 😞

 

Any help would be great.  Thanks.


are you in an apartment/condo etc? the DVR schedules are stored in the cloud so new box will see the regular schedule.

Rustyben

Expert

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24.1K Messages

2 y ago


@JoeySV wrote:

No.  It's a single family home.

 

I wish I could factory reset the box...not sure if that would fix it though.


call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?

New Poster

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3 Messages

2 y ago

No.  It's a single family home.

 

I wish I could factory reset the box...not sure if that would fix it though.

New Poster

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3 Messages

2 y ago

I just got off with the customer service folks. They will try a full reset of my account at 2 am today.  Will take approximately an hour and then I can check.  They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today.  If the full reset works, then I can just cancel the appointment.  I will post the results here.

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