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Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Please send us a d
Report Downed cable line
I just want to report a down power line due to the storm and it won’t let me how can I do that?
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I found out it was my Norton VPN that was getting me blacklisted. Shut it off and bam it was working.
Temporarily Blacklisted Account Message — Occurs Daily
Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi
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Accepted Solution
Hi, @mcwalters! It's a great day at XFINITY! We appreciate you for spending your time today to contact XFINITY to report that downed line. The last thing I want is for someone to get injured. I am sorry to learn that you have not received that update
Downed Line
I need to report a downed line in my yard. I went through the process online of creating a hazardous conditions ticket on Thursday, July 20th but have received no updates of any kind.
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user_tcvzgr I am extremely sorry for any confusion, the instructions to report the downed line was provided by colleague in the prior post. I will include the steps from the website here below, I hope that makes the process clearer. Our Xfinity Assis
report downed wire
Downed Cable Wire near [Edited removed PII] This is not my account this is a client of mine who is unable to call on their own. I do not know what their account number is but the wire is on the ground and needs attention.
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@user_c869a4 I was able to fix my issue by changing my Norton VPN to not be enabled on private WiFi networks.
Temporarily Blacklisted Account Message — Occurs Daily
Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi
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@ckforum Thanks for the response and for the update. Have you had the chance to contact Norton to see what they say?
sleep disconnects from wifi then can not reconnect
Desk top goes to sleep and disconnects from wifi. Then I cannot reconnect because of "no response" from weird places :prod-xb.sprinklr.com or consumercellular.com. Have to restart the computer.
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Thank you for reaching out to us @zachurst88! Our team can certainly assist with opening a ticket for this downed line. Could you please send our team a direct message with your full name, full address, preferred phone number, and preferred email add
Support for cable down
The cable in my backyard is down and disconnected from the house. Trying to talk to someone who can put in a service request ticket.
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@user_191fd2 Hey there! Thank you for reaching out to our team via our Xfinity Community Forum! We appreciate you letting us know about the downed lines, and our team is happy to help. Please send a direct message with your first and las
Down cable lines
My rental property at [EDIT] has had cable wires down for 2 weeks. I contacted you two weeks ago and no one has come out yet to fix this issue. EDIT: It looks like you've posted personal information--we've removed this for your security and privacy. Please do your best to keep your identity and p
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@user_fd200c Thank you for reporting the downed cable line. We would be happy to help out! For privacy due to the location details needed, Can you please send us a direct message with your name and the location again. I am not finding the city in my
Cable across road at [EDITED : Personal Information]
Cable across road that goes to [Edited: "Personal Information"]
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Thank you I have the Norton Antivirus on my computers but did not know about one for IOS, thank you for the help.
extortion emails
I've received three in the last three days. The first two were copied to abuse@comcast.net. They were from outlook.com. I received the same form email from Comcast security. Are these emails investigated? The third email went to my junk folder. Is anybody else getting them? Also I noticed the phi
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@CCinFL Xfinity was no help. I kept searching for answers online, and came upon someone who actually solved my issue. As it turns out, Xfinity does not play well with Norton products. After deleting my Norton account, all of a sudden my email proble
iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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user_uaqfdl Thank you so much for using our Forums to let us know what is going on with the downed wire. We are happy to work with you to make sure it gets addressed. Send us a DM so we can look into this! Here's the detailed steps to direct messag
wire down
I have a wire down in my drive way and phone support is unhelpful, how can i get someone out ASAP
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@user_cxahq5, hello! Thank you for your post. I am sorry to hear that your reports have gone unanswered. We definitely care and will do everything possible to get this resolved for you. We take downed lines seriously. Please, send a DM to "Xfinity Su
Downed lines
We have had downlines for 3 days now. I've reported it multiple times and there is absolutely no response at all. The lines are blocking the street. Does anybody at Comcast care?
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user_2trmqx Hello there! Thank you for using our Forums to contact our Team about the downed line and we are happy to work together on this. To get started can you send us a DM with your full name and service address? Here's the detailed steps to d
help with getting a downed line fixed
what can i do to get my internet repaired. i reported a line down yesterday and 24hrs later nothing other than a confirmation email. something driving in the road in front of my house some how took out the lines to my pole and they are just laying in the road.
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Hi there, user_fapfk7! I am glad to hear that you safely made it through the storm! We are continuing to work around the clock to get everyone back up and running. Our Status Center and Xfinity app are updated by our Technicians. They provide an esti
Houston service after Beryl
Please provide an update. A running total of restorations would be helpful. Where are your trucks? Your message says you cannot help until service is restored. That is an oxymoron! Your customers are ready to terminate your service…simply for lack of transparency!
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Yes, the contract states that you are not responsible for weather related outages. However, I do think that 11 days after an outage begins as a result of weather (for my area it was a downed line which occurred on the 13th and was accessible on the
Outage in Portland
Service went out January 18th and is still out. Location is 97219 Portland OR. Comcast/Xfinity hasn't provided an update in two days. What's the ETA? What's the cause of the outage?
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Closed
I think I am being scammed.
Got an email from Norton say they are billing me $469 for renewal. Day after I activated my new modem.
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Billing
Hello lah4424 thanks for using our Forums and reaching out to our Xfinity Support Team. You came to the right place for help and we are happy to report the downed line. First can we get you to send us a DM with your full name and address? Here's the
XfinityJorge
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Down wire
Pacific Gas & Electric verified that your communication line is drooping to an 8 foot level on Seacliff Drive and cross street Cedar and in front of our house / roadway at [Edited: "Personal Information"]. I have called xfininty numbers to bring attention to this low hanging wire which is
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