Hey there, @user_e086dd! I am sorry to hear about the downed lined at your location, and I hope you are safe! I would be happy to look into submitting a ticket with you to ensure the line is handled. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityAdrienne
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_e086dd! I am sorry to hear about the downed lined at your location, and I hope you are safe! I would be happy to look into submitting a ticket with you to ensure the line is handled. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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