help with getting a downed line fixed

user_2trmqx Hello there! Thank you for using our Forums to contact our Team about the downed line and we are happy to work together on this. To get started can you send us a DM with your full name and service address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message