report downed wire

No, this issue page is not right.  It makes me sign in to my account then goes into standard issues for my own account.  There is nowhere for me to report a downed wire. I just need to report that there is an Xfinity wire down and can be a potential danger in a neighborhood that I work in. 

user_tcvzgr I am extremely sorry for any confusion, the instructions to report the downed line was provided by colleague in the prior post. I will include the steps from the website here below, I hope that makes the process clearer. Our Xfinity Assistant is actually an extremely powerful tool.

How to report an issue online

1. Visit xfinity.com/xfinityassistant.
   • You can also find Xfinity Assistant by clicking the Chat with Xfinity button in your account.
2. Type a message to let us know what your issue is.
   • If you need help with one of the following, you'll be directed to the Report an Issue landing page:
     • Missing Payment
     • Hazardous or Dangerous Wires
     • Misapplied Payment
     • Duplicate Payment
     • Overpayment
     • Refunds

@XfinityThomasB​ I have tried that (xfinityassistant) but when I try to submit the form with information filled in I get a pop-up saying "Looks like something went wrong / Your information was not submitted."  I have tried using 3 different web browsers with the same result.