1 Message
Support for cable down
The cable in my backyard is down and disconnected from the house. Trying to talk to someone who can put in a service request ticket.
1 Message
The cable in my backyard is down and disconnected from the house. Trying to talk to someone who can put in a service request ticket.
XfinityAldrik
Official Employee
•
2.1K Messages
11 months ago
Thank you for reaching out to us @zachurst88! Our team can certainly assist with opening a ticket for this downed line. Could you please send our team a direct message with your full name, full address, preferred phone number, and preferred email address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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