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Hurricane Credit

I was without internet and cable service in La Place for over a month. Are we not being credited for the lack of service?

Question

 • Billing

60

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0

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XB8 Request

Looking to upgrade my device to the XB8. Thank you, in advance.

Question

 • Customer Service

65

1

0

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Equipment Return: Looks like something went wrong

I am in the process of trying to return my flexbox and when trying to print the shipping label from the Xfinity return page I am met with "looks like something went wrong". This happens in every browser and on multiple devices. After searching the internet and various Xfinity forums this seems to be

Question

 • Customer Service

124

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0

Accepted Solution

No confirmation email and unable to access my bill/account settings

Hello, I signed up for Xfinity Internet just now but didn't receive any confirmation email for my service order. Every link (My Bill, Account Settings, etc.) in my.xfinity.com gives me the error "A communication error has occurred. We have been notified and are looking into the issue. Please try

Question

 • Sign-In and Account Management

29

1

0

Accepted Solution

Charged after cancelation

Let me start by saying that the internet service provided was excellent and the promotional price for the year of $20 was great, after the year was up I really wanted to keep the service and called the Xfinity number to see if I could extend this promotional rate. I was really surprised when I was

Question

 • Billing

29

1

0

Accepted Solution

"Sorry, this isn't working right now."

I get this message when checking billing. Firefox, Edge, Chrome, mobile app, doesn't matter. Customer service through the chat program is entirely unhelpful and just tries selling me stuff. Make my account work first and we'll talk. Apparently my account is somehow flagged as inactive? No one I've s

Question

 • Sign-In and Account Management

27

1

0

Accepted Solution

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Can’t login

I recently got Xfinity internet but I’m having trouble logging into my account. When I enter my username and password, it says “you are logged in but we are unable to access your account details”

Question

 • Sign-In and Account Management

31

1

0

Accepted Solution

Two Orders Placed

Hi there, I was getting internet set up for my new apartment in CO and when I completed the process and paid, I got two sets of emails for two different accounts, with identical services that are both supposedly going to bill here in a month or so. I only needed one of the accounts and have absol

Question

 • Customer Service

18

1

0

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Closed

Unlimited Data Plan

I'm about to add some streaming subscription and online backup services, and I'm worried about my data cap. If I add your unlimited option, can I try it for a month or two to see if it suits my needs, or is it a contract thing?

Question

 • Customer Service

54

2

0

Accepted Solution

Closed

Fee for Sending Faulty Boxes Paired with Falsify Technician Report

I was setting up a new service both TV and Internet, internet works absolutely fine. I was having issues getting the TV box set up, it would get to the start screen but then the remote wouldn't work. So I chatted with at least 3 different service people on the phone and in chat, each tried something

Question

 • Billing

56

2

0

Official Solution

Making a post so I can DM

What a sad systemWhat a sad systemWhat a sad systemWhat a sad system

Question

 • Customer Service

37

2

Accepted Solution

Closed

acp signup

Just received yet another " we may need more information" from Xfinity regarding my frustrating attempts to sign up over an dover an dover and over again. So incredibly frustrating. I have lost count how many times I have applied for this through National Verifier and then Comcast. Just about ready

Question

 • Customer Service

76

2

0

Accepted Solution

Closed

does internet modem require cable or eithernet connection to wall

att requires a either netcable attached to wall outlet   old xfinty required cable connection 

Question

 • Your Home Network

97

2

0

Official Solution

Xfinity App Device Deletion

The app is not allowing me to delete devices which are no longer connected to my network. What should I do or what do you recommend to resolve this?

Question

 • Xfinity App

50

2

0

Accepted Solution

Closed

Need to upgrade my internet and cancel my TV plan

Need to upgrade my internet and cancel my TV plan. Spoke with someone who said I needed "verbal" confirmation, but can't get in touch with anyone via phone. Not sure how to go about this.

Question

 • Customer Service

82

2

0

Official Solution

Login

Error page loads whenever try and login. I am a new customer moving into apartment with equipment pre-setup.

Question

 • Xfinity App

34

1

0

Accepted Solution

Closed

i need some one to talk to

Use to be that i could call someone or connect to someone via the wedsite, but apparently no more.

Question

 • Customer Service

74

1

0

Accepted Solution

Getting error TVAPP-00170 when I try to stream

Hello, I hope you can help. I haven't been able to watch Xfinity Stream on my computer for several days. The following error message keeps appearing on the screen:   "Sorry, we've run into a problem. Please sign out of your account and then sign back in. (Error TVAPP-00170)' I sign ou

Question

 • Xfinity Stream Website

32

2

0

Accepted Solution

Closed

Manager PIN

We have 2 lines on our Xfinity Mobile account. As the primary user (Pixel 4a phone) I can easily set up voicemail and a PIN for me. My wife is a Manager on the account and should theoretically be able to do the same on her Pixel 3a, but so far nothing has worked. Does anyone know the procedure for m

Question

 • Xfinity Mobile

146

2

0

Accepted Solution

Gigabit Pro Availability

I'm trying to figure out if Gigabit Pro is available to my address. I tried calling and I'm not sure the rep understood what I was asking. Who can definitively answer if this is available?

Question

 • Customer Service

39

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