My cable line, that goes from the house to a pole, is currently dangling in my driveway, on my car. I reported this incident yesterday, June 27th, via the Xfinity assistant.  A few hours later, I got a response saying the issue had been resolved.  I checked and saw that the cable was stil

Hi, I am desperately trying to have an answer. I went to a Xfinity shop July 1st to stop my service as I am going back to France I gave back my modem. But surprisingly I have been charged $35 on July 13th. so I would like to have my autopay stopped and my money refunded.  Could you p

An agent contacted me as my promotional rate was coming to an end, and told me that I could get a new plan that would only raise my monthly cost by $10. $65.93 to ~$76. Not including a partial charge, the monthly cost is now ~$107.93. Whenever I’m contacted by an Xfinity agent I’m misquoted.

I have been a Comcast customer for over 20 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. It was bad enough I lost the package I had for 10 years and was forced to get a new one. The commercials

I received an email from Xfinity on 2/27/23 as follows: Subject: We are rescheduling work in your neighborhood We'll be in your area on 03/27 to work on our network. Our work to enhance the Xfinity network in your area has been rescheduled to 03/27. During this time, you will experience servi

The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.

I need to report a downed line in my yard. I went through the process online of creating a hazardous conditions ticket on Thursday, July 20th but have received no updates of any kind.

I’ve tried calling and using the Xfinity Assistant for hours, but can’t get a person nor an answer. We were told our old modem is “end of life”. We have the new one running. Do I need to return this ancient one? If so, how? There’s no option for it in the app.

I’m not sure why you guys make it so difficult to cancel my service. Leaves a bad taste in my mouth about Xfinity. Please contact me immediately. Thank you.

Hi, Please see Subject

Read an article in streamable.com that *some* XF customers will be able to keep Peacock free of charge for another 2 years, but can't for the life of me figure out if my plan is one of those and of course, it seems you can no longer chat with a real Xfinity rep. Anybody know how I can find out? (I h

Hello I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service.  I returned the old equipment.   Agents do not seem to have been able to close acco

Internet has been down since last night. It happens once a week. I was given a ticket by a chat agent. What should I do with the ticket?

I called on 6/15 to have my internet turned off on 6/20, after many years. The result was my contract was renewed on the 15th, and when I turned it off, I'm charged an early cancellation fee of $110.  I called and there is some "investigation", but how long could that take?  Seems rather

Hi Comcast, I am hoping you might be able to help me. I have been trying to recieve a cablecard for my tivo but have been unsuccessful so far. I've called and tried to recieve one but the rep couldn't find how to order one and redirected me to my local store xfinity store. I have tried a few in my

Hi. I’m trying to report an online agent for inappropriate messages. How can I do that?

my power is restored but I did not have internet for 5 days straight this is frustrating from xfinity I don't know when will it be restored can you please provide me with an estimated restoration time. I am thinking of cancelling xfinity if I don't have internet

I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. Today is Saturday 10/7 and the phone is not unlocked. I was misled twice.  I was given ECM0004203004 which has not been worked on.  Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mou

I've tried other methods to raise this with Xfinity but none seem to be successful. I work at home 100% of the time and am reliant on my internet service. Last Friday I received a notice that upgrade work would be needed in my neighborhood Monday (9/11) and that it was "expected to be done within th

I was just looking for an update or an email that I was supposed to receive about the delayed status of my traded in phone with xfinity mobile. I spoke with an agent on Tuesday & they assured me I'd receive a follow up confirmation email about my device that I traded in & I did not receive t