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Xfinity Home devices — Where to get help (Answered)
Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo
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Home Security & Control
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Why Xfinity Mobile? (Answered)
***Updated 5/31/2026*** Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s what you'll enjoy Intelligent WiFi Intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost.Only available with Xfinity Mobile. Coverage
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Xfinity Mobile
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Kids Week 2021
Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P
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Channels and Programming
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What happens with my Xfinity Mobile account if I move to a new address or cancel my other Xfinity services? (Answered)
***Updated 6/23/2026*** If you joined Xfinity Mobile on or after April 22, 2026 or upgraded to the latest plan after that date, you must keep an eligible Xfinity Internet plan to keep your $10 multi-product discount (MPD). If you switch to an Internet plan that isn’t eligible, move somewhere Xfinity
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Xfinity Mobile
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XRE-03134 - X1 error message (Answered)
This article provides instructions on resolving the "XRE-03134" error. Message When this error occurs, you will see the following message: “Sorry, we’re having some trouble. We’re working to fix this as quickly as possible. We may have to restart your TV Box to fully resolve the issue. XRE-03134” So
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TV
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Xfinity Sports & News TV Now Available
Introducing Sports & News TV: Your Ultimate Source for Sports, News, and More Starting January 22, 2025, Xfinity is launching a brand-new video tier—Sports & News TV—designed to bring you live local channels, popular broadcast networks, top sports programming, and exclusive news coverage. Available
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Channels and Programming
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How am I charged for using a smartwatch with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With Xfinity Mobile, you can choose the smartwatch plan that fits your needs — whether you're bringing your own device or purchasing one from Xfinity. Choose the smartwatch data option that’s right for you Smartwatch Data Plan (Stand-alone) Smartwatch fee (Paired device) Cost$
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Xfinity Mobile
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Free Streaming Channels with Xfinity
These new channels include NBC News NOW, Sky News, and 20+ Xumo-branded channels, offering customers a wide variety of news, movies and TV shows spanning genres such as comedy, crime TV, black cinema, lifestyle, reality TV, game shows, kids and more. Comcast plans to bring more free streaming channe
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Channels and Programming
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ANSWERED: Navigating Xfinity Stream app on your Roku
Learn how to use the Xfinity Stream app on Roku devices! Navigate the Xfinity Stream app on Roku Main Menu If you have completed activation, you'll see the Main Menu. (See our activation instructions for more information.) Search Search for a movie, TV show or channel collection (i.e., network). Bro
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TV
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2022 Olympic Winter Games
Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas
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Channels and Programming
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Get error code help from xfinity.com (Answered)
We are sorry you are experiencing an issue with your Xfinity service. To locate and troubleshoot the error code you are receiving please follow the steps below. How to find and resolve an error code Type the error code exactly as you see it into the Ask Xfinity search bar above (e.g., "XRE-00018", "
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TV
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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"
***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email
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Announcements
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How do I view my Xfinity Mobile call and text message history? (Answered)
***Updated 6/23/2026*** You can review your last three months of call and text message details using the Xfinity app or online through your Xfinity Mobile account. This history includes dates, times, and phone numbers for all calls and text messages sent from and received by all lines of service on
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Xfinity Mobile
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Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)
The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to
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Internet
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View your Xfinity Voice welcome guide (Answered)
Whether you're a new Xfinity customer or an existing one, check out our Xfinity Voice welcome guide for questions about your service. Download a copy Download a copy of our Xfinity Voice welcome guide for more information!
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Phone
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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
***Updated 6/23/2026*** If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft: The Xfinity Mobile Care app, The Xfinity app,Online,or by phone. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full details on
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Xfinity Mobile
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FIFA World Cup 2026™ on Xfinity overview
The world of soccer, all in one place. The FIFA World Cup 2026™ will be jointly hosted by the United States, Canada, and Mexico on the following dates: June 11, 2026–June 27, 2026: Group StagesJune 28, 2026–July 9, 2026: Knockout RoundsJuly 9, 2026–July 11, 2026: QuarterfinalsJuly 14, 2026–July 15,
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Channels and Programming
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eMTA Requirements for Your Xfinity Voice Service (Answered)
To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voice service can't be moved
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Phone
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ANSWERED: Managing and optimizing your in-home WiFi network
Many factors can impact WiFi connectivity in your home. If you’re having WiFi performance issues, you can troubleshoot using the Xfinity app from your mobile device, or if you’d prefer, chat with the Xfinity Assistant from your computer. You can also try following some of the other methods listed be
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Internet
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FanDuel Sports Network (FanDuel) removed from Xfinity TV
Media reports indicate that Main Street Sports Group (Main Street), owner of FanDuel's Regional Sports Networks (RSN), is preparing to shut down its RSN operations. This is because the broadcast rights for many of the teams FanDuel carried reverted to their respective team or league. As a result, Co
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Channels and Programming
