With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries.
How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?
This article explains how Xfinity Voice Carefree Minutes international calling plans are charged, including changes made during the billing cycle.
Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.
How is the per-minute charge calculated?
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.
What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:
Note: The BOT begins and cuts off two days before the billing cycle date.
What happens if I use more than the block of time (BOT) allowed?
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.
Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.
Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:
Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity ID and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.
With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.