Skip to main content

  • Home

  • Getting Started

    • Offers

Xfinity Support's profile
Xfinity Support
Originator
Ally
Pioneer

Official Employee

 • 

65 Messages

Tuesday, June 11th, 2019 9:00 AM

Closed

ANSWERED: How to Make International Calls with Xfinity Voice?

​​​​​ ​ ​ ​ ​ ​

​​​​​Question​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​ ​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​How do I call internationally with my Xfinity Home Phone?​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​ ​​​​​

​ ​ ​ ​ ​ ​​​​​
​​​​​ ​ ​ ​ ​ ​

​​​​​Answer​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​ ​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​Xfinity Home Phone​​​​​

​ ​ ​ ​
​​ ​ ​
​​ ​ ​
​​ ​ ​
​​ ​ ​
​​ ​ ​
​​​​ ​ ​ ​ ​
​​​​

Xfinity Voice

With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries.

Make an International Phone Call

For international calls outside of the North American Numbering Plan (NANP):

  1. Dial 011.
  2. Enter the country code.
  3. Dial the number.
    Note: Dial 0 or 00 for help connecting your call.

For calls inside of the NANP (Canada and some Caribbean countries):
  1. Dial 011.
  2. Enter the area code.
  3. Dial the number.

See Country Codes for a list of telephone country codes and international area codes.

Review our International Calling Rates.



Restrict Toll or International Calls

Call restriction allows you to restrict toll and/or international calls to your home phone.

See Use the Call Screening Feature with Xfinity Voice to learn more about adding international numbers to your Call Screening list. However, please note:

  • Telephone numbers from Canada and some Caribbean countries may be able to be blocked; however, you may need tocontact usfor assistance.
  • Telephone numbers from outside of the NANP (most international numbers with the exception of Canada and some Caribbean countries) cannot be blocked.
​ ​

With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.

Save on your wireless plan when you call Canada, China, India, Mexico, South Korea, Hong Kong, Singapore and Puerto Rico – at no additional cost.

It’s more ways to stay connected to more places!

Learn about our great international calling rates!
See international calling rates

Can't find the country you're looking for? Check out our additional international calling plans below and call today 855-755-1211


Carefree Minutes® World Select 300

Get 300 minutes to landline phones and select mobile phones in these countries for$9.95 more per month.

  • Andorra
  • Argentina
  • Australia
  • Austria (M)
  • Bahrain
  • Bangladesh (M)
  • Belgium (M)
  • Bermuda (M)
  • Brazil (M)
  • Brunei (M)
  • Bulgaria
  • Cambodia (M)
  • Chile (M)
  • China (M)
  • Colombia
  • Costa Rica (M)
  • Croatia
  • Cyprus (M)
  • Czech Republic (M)
  • Denmark (M)
  • Estonia
  • Finland (M)
  • France (M)
  • French Antilles
  • French Guiana
  • Georgia (M)
  • Germany (M)
  • Gibraltar
  • Greece (M)
  • Guadeloupe
  • Hong Kong (M)
  • Hungary (M)
  • Iceland
  • India (M)
  • Indonesia (M)
  • Iraq
  • Ireland
  • Israel (M)
  • Italy (M)
  • Japan
  • Kazakhstan
  • Korea (M)
  • Kuwait (M only)
  • Laos (M)
  • Latvia
  • Lithuania (M)
  • Luxembourg
  • Macao (M)
  • Malaysia
  • Malta
  • Mexico (M)
  • Mongolia (M)
  • Netherlands
  • New Zealand (M)
  • Norway (M)
  • Pakistan (M)
  • Panama
  • Paraguay
  • Peru
  • Phillipines
  • Poland (M)
  • Portugal (M)
  • Romania (M)
  • Russia (M)
  • San Marino (M)
  • Singapore (M)
  • Slovakia
  • Slovenia
  • South Africa
  • Spain (M)
  • Sri Lanka
  • Sweden (M)
  • Switzerland
  • Taiwan
  • Thailand (M)
  • Turkey (M)
  • United Kingdom (M)
  • Uruguay
  • Uzbekistan
  • Vatican City (M)
  • Venezuela (M)
  • Vietnam (M)

*For customers with the XFINITY Unlimited plan, minutes to mobile and landline destinations in China, Hong Kong, India, Mexico, Singapore and South Korea will not count against the Carefree Minutes block of time for Carefree Minutes World Select 300 customers.

Carefree Minutes® Latin America 300

Get 300 minutes to use for calling landline and select mobile destinations in Latin America. Also includes discounted per minute rates for overages; all for $9.95 more per month.

  • Argentina
  • Bolivia
  • Brazil (M)
  • Chile (M)
  • Colombia (M)
  • Costa Rica (M)
  • Dominican Republic (M)
  • Ecuador
  • El Salvador
  • Guatemala
  • Honduras
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Uruguay
  • Venezuela (M)

*(M) stands for the ability to call a mobile phone in that country from the U.S.

​ ​

​ ​

​ ​

​ ​

How international calling plans are billed — FAQs

This article explains how Xfinity Voice Carefree Minutes international calling plans are charged, including changes made during the billing cycle.

Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.

How is the per-minute charge calculated?
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.

What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:

  • Calls made before the date the calling plan was added are charged at the regular rate.
  • You receive the full block of time (BOT) for use throughout the end of your billing cycle.

Note: The BOT begins and cuts off two days before the billing cycle date.

What happens if I use more than the block of time (BOT) allowed?
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.

  • Refer to the international calling site for more information.
  • Note: Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).

Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.

Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:

  1. Log in to My Account at https://customer.xfinity.com with your Xfinity ID and password.
  2. Select the Billing tab at the top of the page and click View call log at the bottom of the page.
    Billing screen with View Call Log option in the bottom right
  3. Select Unbilled Activity from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.

Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity ID and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.

With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.




​ ​
​​​​​ ​ ​ ​ ​ ​
​​​​​ ​ ​ ​ ​ ​
​​​​​ ​ ​ ​ ​ ​

​​​​​Additional Resources​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/international-voice?showiro=yes​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/support/articles/international-call-plan-bill​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/support/articles/international-calling-guide​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/hub/home-phone/international-calling?pc=1​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/mobile/support/article/call-pass-mexico-canada​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.xfinity.com/mobile/my-account/international​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​https://www.howtocallabroad.com/​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​ ​​​​​

​ ​ ​ ​ ​ ​ ​ ​ ​ ​

​​​​​ ​​​​​

​ ​ ​ ​ ​ ​​​​​
​ ​ ​ ​ ​ ​​​​​
​ ​ ​ ​ ​ ​​​​​
​ ​
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Articles

 • 

Updated 

7 months ago

 • Edited

19.7K

0

0

0

Was this helpful?

No Responses!
forum icon

New to the Community?

Start Here