Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.
How is the per-minute charge calculated?
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.
What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:
- Calls made before the date the calling plan was added are charged at the regular rate.
- You receive the full block of time (BOT) for use throughout the end of your billing cycle.
Note: The BOT begins and cuts off two days before the billing cycle date.
What happens if I use more than the block of time (BOT) allowed?
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.
- Refer to the international calling site for more information.
- Note: Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).
Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.
Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:
- Log in to your account at customer.xfinity.com with your Xfinity ID and password.
- Select the Billing tab at the top of the page and click View call log at the bottom of the page.
- Select Unbilled Activity from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.
Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to your account at customer.xfinity.com with your Xfinity ID and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.
With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic, and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.
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