1 Message
Lost Platinum Status After Move
I have been a Comcast customer for over 20 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. It was bad enough I lost the package I had for 10 years and was forced to get a new one. The commercials of how easy it is to move and take Comcast with you are are misleading.
Accepted Solution
CCDanielB
Official Employee
•
252 Messages
1 year ago
@user_vcuxsk Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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