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Monday, May 13th, 2024 3:33 PM

I want to Cancel my TV SERVICE

I have tried several times to CANCEL MY TV SERVICE online at this Point I am about ready to END MY RELATIONSHIP WITH XFINITY COMPLETELY 

Accepted Solution

Official Employee

 • 

345 Messages

13 days ago

@user_pxykup We apologize for the poor experience attempting to manage your services online. We would be happy to assist. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Official Employee

 • 

345 Messages

13 days ago

@user_pxykup you accidentally posted your personal information, so I edited the post to protect your information. Please send us a direct message.

 

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