Cancel service

@user_1da367 I am sorry for the frustration you have experienced while trying to make changes to your account. That is not the experience we want for you or any of our customers. I would be happy to review your account with you and make any changes needed. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it