Every week for the past month I have received a text message from a verified Xfinity short code number (266278) asking whether I have received a new gateway. I have not. The text says: Hi, Xfinity here. Did you get a new xFi Gateway? Please return your old Gateway that you are no longer using. http:

I received an upgraded modem in order to take advantage of increased speeds. However, all procedures seem to require using an Xfinity App. The current version of the app is not compatible either with my Android phone or my iPhone. I tried merely replacing the modem, and that does not work so I put t

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Need to dig near a large cable box, how do i get someone to come out and locate where the cables go? I have called my communtiy locatioin service and the only do other utulities, not cable. how do I get someone from comcast come out and mark where the wires are?

I have discovered that Xfinity uses data centers in certain cities and routes residential users internet data through these centers which generate proxy IP addresses. I am an avid sports fan and use sports apps on my smart TV to watch my out of area teams. I have run into an issue with the IP addres

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times. Still no fix. Th

On-line account fake bugs - spinning "loading..." page, bots ending chat when the topic is "change", impossible phone call with a real human that would lead to any solution, ... how is this allowed this day and age?? I am not even ready to cancel yet LOL ... you can smell a class action coming up.

I have forwarded dozens of spam emails (as attachments) to this email address, largely from the same senders, yet they keep coming. What's up with that?

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel. I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

Cancel my appointment for the 20th

Xfinity Stream app is not recognizing that it's on my Comcast home network. I can't watch live TV on my smart TVs. I used to have one of Comcast's XFi modems, but bought my own modem earlier this month. The modem was plugged into the cable line, but ALL my devices for internet and TV connected wirel

I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscre

Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer. I am still getting billed for Peacock. Spoke to countless customer service reps and no one is able to rectify this. I get promises of

Who do I send my notice of Bankruptcy to? Your phone agent refused to take the information. The chat says to call the call center wont take the information. I could post on BBB or Division of Customer Protection in Utah for your company refusing to recognize the Bankruptcy. Of course my lawyer is al

I've had my land line for 10 years and it's never worked very well. I called to cancel it today, but it turns out my bill will go up about $30 a month if I do that since I also have Xfinity cable and internet. Is there a tech here who can help me? The recurring issues are: loud static on the line; i

Are there any connectivity gurus out there? I can’t get either on my satellite boxes to connect. I’ve spent over 4 hours on the phone with Comcast sending signal after signal with no joy. See this document for details... if this forum allows me to paste a link: https://documentcloud.adobe.com/link/t

Internet has been down since last night. It happens once a week. I was given a ticket by a chat agent. What should I do with the ticket?

I am a former customer who up until June 4th could access email from 2 of my 3 email accounts. When I try to access these 2 from the Xfinity My Account page, it directs me to reset my password but does not allow me to reset it. Unfortunately one of these accounts is the primary. I use these accounts

Hi there. I was wondering if the XB7 router supported WAN aggregation (802.3ad). I understand the XB7 has a 2.5 GbE port, but my current router doesn't include one. The router (Asus RT-AX88U) does support WAN aggregation. I didn't see anything in the gateway that would indicate it does, but thought