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WEBBIE6000
1st Topic

3 Messages

Tuesday, October 24th, 2023 12:11 AM

Closed

PEACOCK

Two months ago I redeemed my reward for free Peacock Premium.  I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer.  I am still getting billed for Peacock.  Spoke to countless customer service reps and no one is able to rectify this.  I get promises of call backs, sales pitches for more services, etc.  I am total fed up with this.  Customer Service does not care!

Question

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Updated 

2 years ago

 • Edited

128

3

0

Accepted Solution

XfinityJustinC

Official Employee

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1.3K Messages

2 years ago

@WEBBIE6000, We appreciated your time working with us to ensure your Peacock Premium activation was succesful.

 

We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am. Thank you for your time working with me. Have a wonderful rest of your weekend.

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WEBBIE6000

3 Messages

Thanks to your whole team for their help as well.

2 years ago

0

XfinityDena

Official Employee

 • 

3.3K Messages

You are very welcome @WEBBIE6000

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCDanielB

Official Employee

 • 

252 Messages

2 years ago

@WEBBIE6000 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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user_b9zxjk

1 Message

2 years ago

We had to deal with almost the same thing. Thankfully it was noticed before any of the charges went into effect, but now they don't even offer a free version. 

1

WEBBIE6000

3 Messages

Thank you so much for your reply.  What really set me off in my chat with the representative yesterday was that after telling them my concern, they replied with a sales pitch for higher internet speed.  I just bundled a triple play deal this summer to save on my phone, internet, and cable.  I still had Verizon DSL, which was good for 18 years, but now they are phasing it out in favor of Fios, which we can’t get here due to monopoly from Xfinity.  So I got a good deal from Comcast, or so I thought.  On my first bill, it said my deal was a promotion.  They did not tell me that when I signed up.  Can you say bait and switch?  Told them we are seniors and not going to pay much more a year from now.  So disgusted!

2 years ago

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