It is amazing that this company has not faced a class action from deliberate refusal to allow customers to change plan

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Agreed.  This company is impossible to reach any help.  They need to be sued into oblivion for their obvious neglect.  

It really is incredible how they get away with such low quality customer service. My initial installation took over a week longer than expected because they kept not scheduling it correctly. Soon after installation, the wire they attached ripped free and is literally laying in the street where children play. I can't get my car out without propping the wire on my mailbox. Delivery trucks can't get to my driveway. Trash and recycling moved my bins because the wire is in the way.

It's been like that for a month and a half. I've called them upwards of 20 times to get it fixed and always receive the same response: 'Oh, I see you have a ticket but it's not scheduled, let me schedule it for you. I've scheduled it for tomorrow from 8am to 8pm.' Nobody shows. Call again. 'Oh, I see you have a ticket but it's not scheduled, let me schedule...' 

I've had it escalated to a supervisor and received the same response. They've scheduled me again for tomorrow and I know they won't show up. I'm about to cut the wire myself and get mobile wireless. 

[Edited: "Solicitation"] for the poor customer service and, lack thereof, their ability to disable users for hours and days without services and their continuous increase in monthly charges. Again with no service for 6 hours so far and I work from home, desperately needing Internet. I will start by reporting them to the FCC. 

[Edit: Solicitation] they just charged my card $900 for fraudulent data charges with no authorization to use my card 

and many other failures as well.  No human to talk to.  xfinity assistant a piece of garbage as reps use a script and can't answer a basic question.  [Edited: "Inflammatory"]. [Edited: "Solicitation"] xfinity is a monopoly and totally unregulated.  [Edited: Language]

No an acceptable answer. - This was not a hot spot this was inside an xfinity store - [Edited: "Inflammatory"] is a major issue with xfinity

[Edited: Guideline Violation "All Caps"]

and there needs to be a class action suit regarding internet service interruptions every single day.  you pay your bill every month to receive internet but cannot use it when you want to.  I was on a meeting with my manager on teams and the call kept dropping and he told me I need to look into it with a very frustrating voice.  I hate this company it is terrble!!!

Horrible customer service. Tricking an almost 30 year customer out of a plan that was grandfathered in. Stating they were saving me money. Saving me money by wiping out every channel I had to a bare minimum plan. 

For 2 years, my initial setup and first time experience with Xfinity, has been, there is no word to describe, an experience that I would not wish on my worst worst enemy! They are terrible!!!!  They use people!, they abuse people!, they collect money that is not owed to them by putting people in a 'catch-22' situation. They have infiltrated every, extremely rural, area where cell service is extremely spotty, if available at all. So many, many, many customers have to depend on Wi-Fi, JUST to make a phone call. And many, many of those customers are elderly and/or disabled! Their nearest, all encompassing of services, is an hour, maybe hour and a half,(drive) away.

Xfinity has exploited these people to the nth degree!, without care but with MUCH malice...all for the almighty dollar!  My service has been cut off for a $72 bill that I was told was forgiven, (one I didn't even owe). I was supposed to have been on Essential program, I finally was able to get onto. (AFTER TWO YEARS OF STRESS, HARRASSMENT, ANXIETY, DEBT AND WHOLE BUNCH MORE!)I have yet to talk to a real live customer service person withIN the Xfinity company. It's as if I am blocked, like I have the plague, to speak to anyone. Their chat box [Edited: Language] is a joke! I am elderly!  I am disabled!  I live in an extremely rural area where Wi-Fi is an absolute necessity and they cut me off for $72 they say I owe. They will reconnect me and credit me $50, tho (money I DONT OWE), still making it $32.96 they say I owe them.  Plus the $10 for this month (Essential Plan). Keep in mind, I don't own a television, or watch 'TV' on laptop...I use the internet (research) and to receive/make calls/texts. Also,  my bill, prior to the $72.96, was $24.96.  I paid $30 leaving me with a balance (CREDIT) of $5.04... how in the world would my next bill be for $72.96 IF I had (FINALLY) achieved success by being placed on Essential Plan?  [Edited: "Inflammatory"].  I, literally, have been fighting with these people since day one and have gotten nowhere except $1,000 or better in debt,  for stuff I didn't owe!, nor even possess the equipment for the service of which I was being billed!, all so I could JUST keep my service on?....Their 'Catch-22' Plan????....And to give a little background ... I moved into a place where the previous tenant had died.  Xfinity would not set me up with Essentials program due to the fact that there was already a service connected to that (my) address and, according to them, still being used.(by a ghost?)I would have to provide a death certificate, for proof that the previous tenant had died, and a rental agreement to prove that I was the new tenant.  WHAT???.. REALLY...? ARE YOU KIDDING ME??.. So to solve that problem, because I desperately needed to be able to make phone calls, they suggested I get the basic program for... get this... $89 a month of which I would get for $60 due to an ongoing promo, at that time, and when it ended they would switch me over to Essentials because by then I would been an 'established' customer.  WHAT? I would not have been established if I were to have had the Essential Plan rather than the Basic plan? [Edited: Language] Then they would be able to just do a 'change plans'....  Fast forward... I did as suggested, only to be told I would not be able to do the 'change plan' thing to Essentials because I was now considered an existing customer. NEWS FLASH something that Xfinity did not reveal to me, when selling me the Basic plan, only NEW customers could be placed on the Essentials plan (if they qualified, ie: low income, which I did). I have been fighting with them ever since and in the meantime they have, every day, five times a day text message to me, they call me beginning at 8:00 in the morning till 6:00 at night every 2 hours until I block their number and when I block their number they couldn't verify a number: therefore, they sent me an email and told me they would be shutting me off.. for less than $100.  As of today I still cannot get in touch with customer service representative from Xfinity to explain my situation for the last 2 years, nor can I get my service turned back on without paying them. Therefore, I am back to square one with no service, no chance of service, no chance of speaking to anyone, and have to drive into town to get any service via internet and or my cell service. They have succeeded in elderly abuse, harassment and I'm sure so much more.

[Edited: "Soliciting"]  On an added note.. and I mean no disrespect in any way.. but is anyone else with me in this... Xfinity's bill collecting Department there are live human beings that answer the phone; however, it is EXTREMELY difficult to understand them due to the heavy accent... and you can explain the situation until you are blue in the face but at the end of the conversation you will hear "I'm sorry, I completely understand what you are going thru, yet I do not have the authority to do that. But, how else can I help you." or, "But if you pay this then I can do..."; thereby, putting you in that 'catch-22' plan, again!

ARRRRRGGGGGGGGGG!!!!

I hung up, my service is not on, but if you do text me I will make sure that I checked the text messages a couple times a day, as I am extremely serious in taking these people to court as they need to be held accountable for their extreme disrespectful, fraudulent, dehumanizing, [Edited: Language] practice of business.

[Edited: "Personal Information"]

This is and probably will remain the very worst business and has the very worst practices of any company I have ever heard of or dealt with in the United States of America

It is amazing that this company has not faced a class action from deliberate refusal to allow customers to change plan

I 100% agree this is fraud I had telephone cable and internet lost my job and was unable to pay for all of them called to lower my plan or take off some things and I was told since I had a past due balance I was unable to do that. Now I am $700 in the hole with them because I had called and told them I could not afford the services and had to keep paying them they are a monopoly they are the only one in my area that you can get good fast internet from. I qualify for the lifeline program and am unable to get it through Xfinity because of my past due balance so now I'm [Edited: Language].

Subject: Terrible Customer Service Experience with Xfinity

I have to say, this has been the worst customer service experience I've ever had. Xfinity has repeatedly misled me about their promotions and plans. They initially offered me a plan that turned out not to exist, and after I agreed to move forward, they changed the conditions of the promotion and added new fees.

I was told I needed to change my Wi-Fi plan to get unlimited data, and they assured me I could switch back to my previous plan at any time. However, after making the change, my Wi-Fi stopped working altogether. When I tried to revert to my old plan, they charged me even more for the same service I originally had.

This is unacceptable, and I'm incredibly frustrated with how Xfinity has handled this situation. 
this is the worst company I’ve ever had