Former customer cannot access email

I am a former customer who up until June 4th could access email from 2 of my 3 email accounts. When I try to access these 2 from the Xfinity My Account page, it directs me to reset my password but does not allow me to reset it. Unfortunately one of these accounts is the primary. I use these accounts regularly. Is it possible to get access to them again? If so how? Thank you.

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Again

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4 months ago

@user_nung5t

I am a former customer who up until June 4th could access email from 2 of my 3 email accounts. When I try to access these 2 from the Xfinity My Account page, it directs me to reset my password but does not allow me to reset it. Unfortunately one of these accounts is the primary. I use these accounts regularly. Is it possible to get access to them again? If so how? Thank you.

You can try calling Customer Security Assurance, but I can't guarantee they will be able to help. It's worth a try, though.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

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user_nung5t

2 Messages

@Again Thank you for your recommendation. Customer Security Assurance was able to help me with resetting my passwords and I can access my email accounts again. The gentleman that helped me was very nice and I am so thankful he could fix it for me.

Thank you…. Again!!

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4 months ago

Again

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30.9K Messages

I'm glad they were able to get your email back up and running!

And, you're welcome!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 months ago

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