I have an 800Mbps plan. When everything's right, I get that speed all the way to devices. Unfortunately it frequently degrades to 50-150Mbps even on devices hard-wired to the router. Power-cycling the modem resolves the issue, but having to do this daily (or live with the degraded speeds) is frustra

I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from

Dear Xfinity Customer Service, I am writing to urgently address an unresolved issue with my trade-in order #[Edited: "Personal Information"], initiated on August 11, 2024. During my visit to the Xfinity store located at 3450 Youngfield Street, Suite B, Wheat Ridge, CO 80033, my phone was physically

I have been trying to log in for the last two hours! I recorded my Infinity ID and password in my password manager. I don't normally log in unless I need to change my debit card for the payments. So tonight I tried to do that. The login page will not recognize my user name no matter whether I use my

What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

brand new Samsung TV, downloaded app, get SDI 0001 error upon opening. multiple attempts

I lost all my purchases after moving to a new address. Can you restore them?

I recently moved and contacted Comcast to make arranges for service at new address.  Rep I spoke with said she was taking care of everything on her end and the changes would show on my online account within 48 hours;  guess what-didn't happen.  I had to call back the next day to get a service rep to

I work from home and spend a lot of time on my computer, so I've been going over the 1.2TB data. I would like to have unlimited data by adding xFi Complete. The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing m

I signed up for auto pay when I renewed my contract and my bill is due today and the xfinity website says payment processing but, on the Android app it says it hasn't been taken out. It also says automatic payment pending for April 5th.

I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/al

I can't add to my favorite channels

There was a similar post that has been closed.  The solutions offered do not work for me.  I can change the name on the xFi app but that doesn't change in the modem.  The hostname in the modem is the MAC address.  The device is an Iomega NAS.  It is using DHCP to obtain its address.  When I list con

You have to give your limbs to get a live person and then you still cannot do it you cannot even chat for a life person anyone. Being that as it may, what is the password and username to the internet gateway?

Hi, I’m currently getting an ACP benefit that is slated to expire at the end of this month. l’ve done my recertification and I have a National Verifier ID. I’ve submitted my ID number throuh XFinity's application form three times now, and I keep getting emails from Xfinity saying that I haven’t r

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

I'm moving to a new address in a different state next month, and I got that move set up over the phone. However, my xfinity modem got shipped there way too early. I tried to get a customer representative to cancel the shipment and he told me it got cancelled, but UPS is still updating me saying that

Everytime I sign in, I am signed out shortly after. I tried different browsers, clearing cache, and resetting passwords among other things. I am trying to set up a wifi plan before moving into my new apartment soon so prompt help would be appreciated! Thanks.

Which Channels are Included in the More Sports and Entertainment Package for zip code 80230?

New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit