ACP Recertification

Hi,

I’m currently getting an ACP benefit that is slated to expire at the end of this month. l’ve done my recertification and I have a National Verifier ID. I’ve submitted my ID number throuh XFinity's application form three times now, and I keep getting emails from Xfinity saying that I haven’t recertified yet and if I don’t do it ASAP I’m going to lose the benefit. I've talked to ACP support twice, and they keep telling me I’m fine and that everything looks good and I shouldn’t be losing my benefit.

Where are things getting snarled up here? I really don’t understand what else there is to do, I’ve followed every step in the instructions and the documentation, and if ACP says I’m fine, then shouldn’t Xfinity be able to see that, too? Do things not get processed until after the expiration date? I am very confused, and very stressed out, and very glad that I never called to up my internet speed even though ACP would pay for it, because I can’t afford that amount if something goes wrong here. I just want things to start moving like the order confirmation tells me it should, or at the least for someone to be able to tell me what's going wrong and how to fix it.

Thank you.