1 Message
Changing Xfinity Plan
I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/alter my plan to remove these channels.
Accepted Solution
XfinityJorge
Official Employee
•
1.5K Messages
10 months ago
Greetings @Dorothy_A we are sorry to hear about the issues you have had trying to change your plan and our team is here happy to help. To get started can you please send us a DM with your full name and service address?Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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