1 Message
How to add xFI Complete without changing internet speed?
I work from home and spend a lot of time on my computer, so I've been going over the 1.2TB data. I would like to have unlimited data by adding xFi Complete.
The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing my internet speed to a lower or higher one or adding another service, because it doesn't let me access the next page without changing something about my services.
I just want to keep my original plan (Just 300 Mbps internet), but add xFi Complete to it. I like the speed I have, all I need right now is the internet, I just want to pay an extra consistent fee for unlimited instead of being charged for going over.
Is there an option I'm missing? Do I have to choose a different internet speed or add another service in order to get xFi Complete?
If I choose a lower speed just to get xFi Complete and then upgrade to the speed I want later, would I have to do that?
Accepted Solution
XfinityThomasB
Official Employee
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1.9K Messages
2 months ago
Easy peasy user_gnfsqp! Happy to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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110K Messages
2 months ago
Concern moved here to the Customer Service help section.
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XfinityWilliam
Official Employee
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1.2K Messages
2 months ago
Hello @user_gnfsqp. I am glad we were able to get you into a new package that includes xFi complete AND helps to save you money! Have a wonderful rest of your week, and take care.
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