4 Messages
Automatically signed out each time
Everytime I sign in, I am signed out shortly after. I tried different browsers, clearing cache, and resetting passwords among other things. I am trying to set up a wifi plan before moving into my new apartment soon so prompt help would be appreciated! Thanks.
Accepted Solution
XfinityBenny
Official Employee
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542 Messages
1 year ago
u/JRDuggan Got it and thanks! Okay don't sign in and simply proceed with adding the service you want. One needs to have the service first, and that allows them to manage it all online. Once you obtain the service, you'll be able to use that same username to continue with managing your account online, or on the Xfinity app! These https://www.xfinity.com/support/articles/pre-activation-benefits are the benefits you can enjoy with your username before the service is installed :). To summarize, place the order for service, create your account to manage it all, and then enjoy.
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XfinityBenny
Official Employee
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542 Messages
1 year ago
u/JRDuggan Thanks for posting and letting us know. That is strange, but we can ensure you stay logged in successfully. Do you already have service that you're transferring to the new apt?
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