Hello, @user_90l7lq. I'm sorry to hear you're having trouble adding some of your favorite channels to your account. I would be more than happy to help update your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
Accepted Solution
MikeB39A
Problem Solver
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567 Messages
21 days ago
Using the guide, scroll with your remote to the channels you want to save as "favorites" then click on the
channel (far left) and a menu will prompt you to save as a favorite. You can reverse and remove channels
this way as well.
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XfinityRaul
Official Employee
•
1.5K Messages
21 days ago
Hello, @user_90l7lq. I'm sorry to hear you're having trouble adding some of your favorite channels to your account. I would be more than happy to help update your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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